Modern PURAIR – Vancouver/Richmond Hiring for Operations Manager at Vancouver, BC Full Time

OPERATIONS MANAGER (Lead Technician)

ARE YOU PASSIONATE ABOUT PEOPLE & DETAILS?

“I’m looking for a talented and dynamic OPERATIONS MANAGER (Lead Technician) to be a key leader within this important flagship franchise location. Working alongside a motivated General Manager, you will need to have a passion for building championship level teams, delivering exceptional customer experience, but also possess a keen eye for detail. Overall, I’m looking for a team leader, who thrives on crushing goals, and can help take this organization to another level. Don’t worry – no HVAC experience needed, just a desire to learn and grow.” …… Alex Read, Local Franchise Owner.

Modern PURAIR (www.modernpurair.com) is Canada’s fastest growing indoor air quality company, offering furnace and air duct cleaning, indoor air quality testing, coil cleaning, dryer vent cleaning, air purification equipment including HEPA filters and UVC/UVV germicidal technology, and filter maintenance programs for homes and businesses including offices, retail locations, property management companies, restoration companies, schools, hospitals, and more.

With a company history dating back to 1969, and 33 locations across the country. Modern PURAIR’s Vancouver/Richmond location is scheduled to be re-launching in January 2023 and will quickly be experiencing rapid growth.

The Position:

I’m looking for an A-player “Operations Manager”, based in the Vancouver/Richmond office, who is extremely motivated to lead all aspects of our day-to-day operations. This role will be predominantly focused on building and maintaining a championship mindset team, while delivering an exceptional customer experience, and helping to profitably grow the business (maximizing efficiencies).

For the A-player looking for something special who can answer “yes” to all of the following questions, this is the opportunity for you:

• Do you have an entrepreneurial spirit?
• Do you love to move fast?
• Are you looking to build that WOW factor in a company?
• Do you have a passion for organization and can easily multi-task?
• Are you excited about building an awesome culture?
• Do you have passion by the bucket loads?
• Do you want to make a difference and build something special?
• Do you get excited about the details?

If you answered “YES” to the above, you need to continue reading….

The Role Details:

The Operations Manager will lead the operational side of our business. You’ll be coordinating all aspects of our customer facing operations, including hiring and building an amazing team, team training, truck safety and inspections, route management and efficiency, customer feedback, customer experience (pre-job, during-job, and after-job completion), and much more! You’re hungry to succeed and will do whatever it takes to make it. You’re extremely well organized and self-disciplined with a willingness to take on big challenges.

YOU ARE:

• Business-Savvy (with proven business and people management experience)
• Detail Oriented (you have an eye for the little details people often miss)
• A “hands-on” Team Player
• Highly organized (with the proven ability to effectively and efficiently organize multiple priorities)
• Goal Driven
• A High Achiever
• Computer Savvy
• Open and accountable
• A Proven Leader
• Growth-oriented, both personally and professionally

KEY DUTIES:

• Hiring and inspiring team members (Technicians)
• Ensuring exceptional service delivery and leaving our customers with a WOW
• Managing our operations (truck routes) in the most efficient manner possible
• Ensuring the “backend” of the business is meeting all Head Office requirements (reporting, etc)
• Maintaining our fleet of vehicles (regular cleaning, safety and equipment checks, etc)
• Working alongside the General Manager to ensure business profitability

KEY RESULTS:

• Consistently hit weekly job delivery performance targets (i.e. 5-star google reviews, on-time service, etc)
• Consistently deliver a superior brand experience to everyone who interacts with the company
• Operate business within all agreed budget line items

REQUIRED COMPETENCIES:

• Confident, friendly ‘people person’ who can establish and maintain solid relationships
• Quick thinker, fast learner and problem solver
• Excellent written and verbal communication skills
• Ability to deal with a degree of ambiguity
• An entrepreneurial mindset is a must
• Great people skills
• An ability to get things done and done well
• Experience with coaching and training a team
• High tolerance for rejection and fear of the unknown
• Highly Organized
• Have a clean driver abstract and be able to pass a criminal background check
• Excellent Customer Service Skills

If you feel that you’re up to the challenge, please email me your resume and a cover letter telling me what makes you awesome! Also, just to ensure you really are detailed, and read the whole posting, please quote “Ops2022” in your reply.

Job Type: Full-time

Salary: $60,000.00-$72,000.00 per year

Benefits:

• Casual dress
• Commuter benefits
• Company events
• Dental care
• Extended health care
• Flextime
• Paid time off

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Vancouver, BC: reliably commute or plan to relocate before starting work (required)

Experience:

• people management: 3 years (preferred)
• business operations: 3 years (preferred)

Licence/Certification:

• Driving Licence (required)

Work Location: One location