Mobile Tech Lab Hiring for Customer Experience Representative at Thompson, MB Full Time

Mobile Tech Lab is seeking an experienced Customer Experience Representative to join our growing team for a full-time permanent position at our Corydon, Dakota and Thompson locations. A customer experience representative embodies our excellent understanding of consumer tech and penchant for quality and genuine interactions with customers, culminating in an all round pleasant customer experience. Starting rate is $12.50 with the opportunity for a raise in 6 months.

Job Duties:

• Greet customers both in person or on the phone
• Answer inquiries and provide information to customers
• Diagnose device issues and explain the services/fees to the customers
• Create repair tickets
• Consult necessary manual or guides to research solutions
• Diagnose and resolve technical problems
• Communicate with customers and team members on progress of repair tickets
• Intake arriving stock and organize as needed
• May supervise other technical support workers if needed
• Maintain professional demeanor at work and tidy working space.
• Study training materials and follow guides to perform tasks with varied difficulties

Requirements:

• Minimum one years of experience working in the industry, 2 years preferred.
• To be able to communicate clearly and effectively in English with customers and other team members
• Knowledge of iPhones, Samsung, and other smartphones; as well tech in general

Language of work: English

For more information on Mobile Tech Lab, visit our website at

https://www.mobiletechlab.ca

Job Types: Full-time, Permanent

Salary: From $12.50 per hour

Benefits:

• Casual dress
• Dental care
• Extended health care
• Paid time off
• Vision care

Schedule:

• 8 hour shift

COVID-19 considerations:
To keep our employees safe, we have 30-wash reusable face masks and sanitizing wipes in every room. Customers are spaced out in the store front and also have the masks available to them. Sanitizing station is set up and everyone is urged to sanitize.

Education:

• Secondary School (preferred)

Experience:

• customer service: 1 year (required)