Mobile Crisis Supervisor Full Time

About The Position

Requirements

• Minimum of 1 year in a clinical and operational leadership position.
• Demonstrated high level clinical experience and skills and the ability to train others successfully in these areas.
• Demonstrated excellence in de-escalation techniques, documentation, communication etc.
• Demonstrated ability to build, motivate, and lead a professional team aligned with organizational goals.
• Master’s degree in a behavioral health discipline with a valid license to practice in the state of Georgia as a Licensed Professional Counselor (LPC) or Licensed Clinical Social Worker (LCSW).
• Technical proficiency and the ability to perform computer work for 8+ hours a day is required.
• The ability to stand, walk, speak and move freely (including navigating stairs and uneven pavement) is required.
• The ability to be outside for an entire workday, either day or night is also a requirement.
• Driving in any condition, including traffic, day or night for the entirety of the workday may be required.
• Bending, lifting, and manipulating objects up to 25 lbs. may be occasionally required.
• First responders must be able to drive in a car for the duration of their assigned shift, if necessary.

Nice To Haves

• 2-3+ years demonstrated leadership in supervisory, managerial, or team leader roles, particularly within the behavioral health field with mental health and substance abuse experience.
• 1 to 2 years Mobile Crisis experience strongly preferred.
• 1 to 3 years of Intellectual/Developmental Disabilities experience preferred.
• For LPCs, Certified Professional Counselor Supervisor (CPCS) credential from the Licensed Professional Counselors Association of Georgia (LPCAGA) or Approved Clinical Supervisor (ACS) credential from the National Board of Certified Counselors (NBCC) is preferred but not required.

Responsibilities

• Manage and lead daily mobile crisis operations in accordance with program strategic objectives, and program goals in accordance with leadership’s direction.
• Oversee performance management, and program-wide innovations aimed at meeting or exceeding core KPIs: overall response time of 59 minutes and diversion rate of 85% or more.
• Oversee management of assigned direct reports including the following:
• Support management in the oversight of program resources.
• Review and monitor case documentation to ensure accuracy and completeness.
• Complete required monthly audits of dispatches and provide staff feedback.
• Shadow staff members in person at least twice per month on a rotating basis so that all direct reports have at least one to two in-person audits a year with their supervisor.
• Ensure appropriate linkage and referral in behavioral health and/or IDD services in conjunction with responding staff.
• Lead BHL Platform implementation, training, and continuous improvement in coordination with the IT Department.
• Actively partner with the team to expand telehealth and ensure the most successful use of telehealth in the program.
• Contribute to process documentation, continuous improvement, communication, dissemination and enforcement of procedural compliance for staff.
• Orchestrate scheduling for 24/7, 365-day coverage with fellow supervisors, managers and leads to ensure on-call support when staffing cases, emergencies, employee accidents or injuries or other unforeseen circumstances on scene.
• Provide supervisor on call support as well as cover assigned on call hours.
• Monitor and maintain quality management program in coordination with Manager to ensure required quality goals are met.
• Participate in the hiring process by interviewing and vetting qualified candidates presented by the HR department.
• Welcome new staff, monitor their new hire training process, set expectations within the first thirty days.
• Evaluate training progress at regular intervals- especially within the first 90 days of employment.
• Perform a 90-day review, coaching and feedback session to communicate to the new employee a successful completion of their 90-day probationary period.
• Measure and evaluate staff productivity, transit times, completed assessments, cancelled dispatches, availability, and attendance on an ongoing basis.
• Check in with employees regularly to provide coaching one-on-one on a weekly (minimum monthly) basis.
• Monitor and ensure constructive, respectful and professional communication amongst all team members.
• Collaborate with HR Department and Mobile Leadership to ensure on time and accurate delivery of annual performance reviews.
• Draft legally compliant, clear, succinct and relevant disciplinary actions and have them reviewed and approved by HR before delivering to the employee live with another member of management present if needed. Make termination recommendations as necessary.
• Complete required company compliance trainings and attend regular meetings per leadership’s expectations.
• Schedule and host monthly staff meetings, facilitate teamwork and a sense of connection between staff members.
• Participate in employee appreciation and recognition programs. Demonstrates through leadership the importance of engaging and retaining the workforce.
• Attend in-person events for leadership, community engagement, as well as regional events.
• Stay up to date on continued education requirements and stay up to date with current best clinical and management practices.
• Perform various administrative tasks to ensure staff are supported and have the tools and resources to be successful in their roles. Respond to inquiries ideally within 24-48 hours.
• Collaborate with HR for approval on progressive discipline for direct reports and participate in delivery of a termination discussion if necessary.
• Ensure timecards are reviewed and approved on time as well as employee expense reports.
• Follow up on program complaints and ensure resolution is documented in the appropriate location.
• Perform in person field work as needed to assess a client or assist individuals in crisis.
• Remote telehealth assessments may also be performed when the need presents.
• Additional duties as assigned.