Roles and Responsibilities:

– Oversee and manage incoming leads from various inquiry channels.

– Monitor and promptly respond to emails on a daily basis.

– Reach out to clients regarding additional third-party services beyond financing requirements.

– Coordinate transactions between clients and different service providers.

– Possess strong multitasking abilities, prioritize tasks, and effectively manage a busy schedule.

– Provide accurate and timely information utilizing appropriate tools and resources.

– Adhere to communication policies and procedures.

– Go the extra mile to engage customers and ensure their satisfaction.

Qualifications and Skills:

– Possess a friendly and helpful demeanor.

– Demonstrated track record of achieving performance targets.

– Strong verbal and written communication skills, as well as presentation skills.

– Confidence in utilizing video chat for customer and third-party provider communication.

– Driven and motivated to achieve exceptionally high levels of customer satisfaction.

– Proficient in multitasking, prioritizing tasks, and managing time efficiently.

– Ability to remain calm and composed when dealing with stressed or upset customers.

– Familiarity with CRM systems.

Job Types: Full-time, Part-time, Permanent

Salary: $19.50-$25.49 per hour

Benefits:

Schedule:

Supplemental pay types:

Education:

Work Location: On the road

Moberly Manor HALS is Looking For Online Chat Representative/Customer Care at Ottawa, ON Full Time

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