Minerva’s Virtual Academy Hiring for Admissions Assistant – Remote Job at Remote Full Time

Minerva’s Virtual Academy is a unique, online Independent School for pupils aged 12 to 18, pioneered by Minerva Tutors, the UK’s leading provider of homeschooling and tutoring services. They are in an exciting stage of development and are seeking a bright and enthusiastic Admissions Assistant to guide prospective parents, pupils and potential partners through the admissions process.

The work environment is fun and far away from the usual stuffy schools and academic industry. It is an exciting time to join a team that works 100% remotely and this is an incredible opportunity for the right candidate. Reporting to and working closely with The Head of Marketing and Admissions and Admissions Officer, you will be responsible for dealing with all communications from prospective parents, agents or other partners, from the initial enquiry through to pupil enrolment, whilst maintaining a positive relationship with families throughout their time at the school.

Responsibilities:

• Responsible for managing the admissions process from initial enquiry through to the pupil joining
• Maintaining relevant records and statistics on iSAMS (School CRM)
• Send out e-prospectus and other relevant literature
• Administer registrations and applications and be able to answer all questions and concerns
• Work with the Head of Marketing and Admissions to meet with (virtually) prospective families
• Arrange interviews with the Head of Education and ensure that follow-up correspondence is sent as per the admissions policy
• Accurately record all changes to the school roll as they are confirmed including, joiners, leavers and student changes in status
• Liaise with overseas families or agents, provide support for international students and closely monitor performance of student recruitment
• Work closely with prospective pupils and parents to understand their individual needs
• Guide prospective pupils through the tests required for admissions
• Guide prospective pupils with Special Educational Needs or pupils who do not have English as their primary language
• Understand the school’s virtual learning platform and online teaching ethos and be able to communicate effectively the USPs of the school and address parents’ queries or concerns
• Maintain an ongoing positive relationship with families once they have enrolled, tracking their positive experiences with the Marketing team
• To build, maintain and strengthen relationships to maximise the number of enquiries generated
• Be able to explain the School’s fee structure
• Understand School’s policies and procedures
• Work with Management regarding strategy associated with the Admissions and Marketing plan
• Ensure that the Admissions team meets, or exceeds the annual recruitment targets

Requirements:

• A high level of organisational and administrative competency
• Excellent interpersonal and communication skills
• Ability to demonstrate successful and effective customer relations, communication and customer care skills, be a team player and work well under pressure
• Proactive person of integrity, drive, energy and stamina
• Excellent telephone and personal manner, as well as a professional appearance
• Persuasive communication skills (telephone, face to face and written)
• Experience using iSAMS (School CRM) is desirable
• Experience with Canvas and Google Education Suite (Google Classroom, Jamboard, Google Meet) advantageous
• Experience in Admissions for educational institutions or similar
• Experience working with overseas agents is desirable
• Attention to detail with the ability to work in a fast-paced environment
• Experience of working in a customer-focused environment
• Experience in managing sales targets
• An empathy for / understanding of the education sector
• Tech-savvy

Remuneration:

• £24,000 per year
• 20 days holiday plus bank holidays
• Laptop
• Remote role
• Hours are 9.00-17.30