MindCare Solutions Hiring for Clinical Healthcare Coordinator at Cleveland, OH Full Time

At Psych360, now a vital component of Mindcare Solutions, our unwavering focus is on achieving successful patient outcomes, harmonized seamlessly with a spirit of innovation. This synergy breathes life into an all-encompassing work environment that fuels collaboration. Rooted in our shared dedication to enhance national psychiatric access through superior patient care, we have nurtured Psych360 into a thriving haven for those who yearn to make impactful contributions and flourish.

Clinical Healthcare Coordinator

Job Summary:

The Clinical Healthcare Coordinator acts as a liaison and facilitator between MindCare Treatment teams and partners sites, and is responsible for scheduling, assisting with and coordinating clinical activities, appointments, information exchange, and consultations across sites and physicians through the use of telemedicine technology. As part of a multi-disciplinary team, the Clinical Healthcare Scheduler helps to ensure that high quality telemedicine services are delivered and properly documented in according to company policy and partner site requirements.

Compensation: $25/hour plus bonus opportunities

Schedule: Monday – Friday 4:00pm – 12:00am est

Duties/Responsibilities:

• Facilitate safe and effective clinical consultations
• Work closely with physicians and client staff to ensure the timely and accurate ing of medical records, schedules, billing, utilization, and outcomes
• Manage and coordinate the schedule and appointments, including pre-appointment chart prep and delivery of final encounter notes and supporting documents to customer
• Operate video conferencing equipment, telemedical and EMR systems
• Assist client sites with scheduling to utilize clinical time most efficiently and effectively and communicate changes in provider availability immediately
• Follow appropriate billing and documentation procedures
• Assist sites with patient selection and informed consent
• Administer screening tools to patients
• Conduct and log customer satisfaction check as required
• Performs other duties as required

Required Skills/Abilities:

• Ability to work independently with minimal supervision
• Ability to work as a part of a collaborative team
• Excellent verbal communication skills with an emphasis on customer service
• Excellent written communication and documentation skills
• Ability to work flexible hours as required to meet facility and patient needs
• High integrity with excellent problem-solving abilities
• Strong organizational skills and the ability to work on a deadline
• Ability to operate a personal computer and proficient with Microsoft Office Suite and medical office software, including electric medical record software
• Understanding of and commitment to appropriate protection of confidential patient information

Education and Experience:

• 3 to 5+ years of experience within a behavioral health facility or practice focused on psychiatric/mental health treatment, or equivalent
• 2+ years experience in practice administration, including scheduling, record keeping, billing, etc.
• Experience with telehealth technology, including video teleconference technology
• Knowledge of psychiatric medicines and acute psychiatric service line strongly preferred

Benefits:

• Full health and wellness (Medical, Dental, Vision) 
• Flexible spending account 
• 401K with 4% match 
• Company paid life insurance 
• Voluntary life/AD&D, short/Long term disability  
• Positive work environment/culture 
• Company paid holidays 
• PTO  (11 Paid Holidays + 120 hours of PTO Per Year)

Embrace this pivotal moment – become a part of the dynamic force that propels our shared vision forward at Psych360, now a cornerstone of Mindcare Solutions.