Millennium Systems International Hiring for E-Learning Specialist Job at Remote Full Time

Millennium Systems International is an exciting and dynamic software company based in Parsippany, NJ and was founded in 1987 to provide the beauty and wellness industry with forward-thinking, powerful management software and vital tools. We’ve built a company based on revolutionary technology, outstanding support, and more importantly, a strong passion to educate salon and spa owners on how to sustain success. Our software is utilized in thousands of salons and spas in over 36 countries, processes billions of dollars in transactions per year and is used by hundreds of thousands of users.

SUMMARY

The E-Training Administrator provides technical leadership in the support of Millennium Systems International learning management systems.

RESPONSIBILITIES

· (SME) Subject matter expert on the LMS and DAP platforms

· Serves as a point of escalation for all system issues, administrative aspects, and important processes of the LMS and DAP platforms including the managing of teams, user permissions, notifications, and configuration

· Creates and manages the overall course structure and sets up course programs based on the specifications of the Training Manager

· Uploads and tests the e-learning courses created by the Training Course Developer or Training Designers into the learning management system (LMS)

· Manages all tasks related to the LMS and DAP, including communicating with the software vendor, troubleshooting and fixing user issues, compiling reports and data, and communicating about performance metrics to management

· Manages LMS and DAP update announcements to internal departments

· Actively participates in industry forums and stays current on new technologies and applications as it applies to LMS and DAP software and systems

· Collaborates with internal departments to see how LMS or DAP can assist with their training needs and works with Training Course Developer on the implementation

· Stays up to date on Meevo software, releases and roadmap to improve content

· Performs the responsibilities of the Training Course Developer when necessary

· Maintains certifications of LMS and DAP platforms

COMPETENCIES

· Public Speaking: Ability to speak in front of both small and large audiences

· Communication: Ability to effectively and articulately communicate overall strategies for Educational resources and materials to team members

· Problem Solving: Ability to be resourceful when faced with unexpected changes or problems

· Customer Service: Ability to maintain a high level of customer satisfaction utilizing active listening and problem-solving skills. Keep a calm demeanor in high-pressure moments

· Team Work: Ability to collaborate with members of the Education Team and other departments in order to improve overall training processes for both internal and external learners

· Organization: Ability to manage and utilize time and resources effectively in order to meet project deadlines

· Technical Capabilities: Strong technical capabilities, in-depth knowledge of industry-standard publishing formats. Working knowledge of multiple web design technologies such as HTML

QUALIFICATIONS

· Education: High school diploma or GED

· Tech: WalkMe, HTML, JavaScript, jQuery, BBCode

· Skills: Highly developed communication, presentation, organizational, and interpersonal skills. Knowledge of adult learning and course design.

· Experience: 5+ years training/education experience, preferably with adult learners. Millennium/Meevo 2 software experience a plus. Previous experience using a CRM database is preferred.

WE OFFER

· Comprehensive subsidized benefits package including medical, dental and vision

· Office geared toward collaboration and growth

· 401k with matching contribution

· Life insurance

· Long-Term Disability

· 3 weeks PTO (Paid Time Off)

· 10 paid holidays

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• WalkMe: 1 year (Required)

Work Location: Remote