Midway Dunkin Hiring for Director of Operations – Rutland VT at Proctor, Vermont Full Time

Nature & Scope:

The Director of Operations works closely with the franchise owner and senior leadership team to implement strategies and processes to enable delivery of first-class operations, optimize franchise business performance and achieve company targets. The Director of Operations is responsible for ensuring compliance with all standard operating procedures and Dunkin’ Brand standards.

Donuts of Rutland, Inc. is a fast-paced, growing Dunkin’ franchisee with more than 240 employees across 15 restaurants throughout Vermont and New York. We’re a family-owned company, dedicated to providing the best in quality and service to our guests. Always open, delivering an outstanding guest experience, and serving up our nationally acclaimed coffee and tasty baked goods to our guests through rain or shine, snow or sleet without missing a beat! It’s our people who make Dunkin’ what it really is, a fun-paced culture and a place that isn’t the typical quick service restaurant.

Principal Duties

· Plan and set priorities to achieve business goals and objectives

• · Ensures results are achieved by analyzing and reporting QSR metrics on a regular basis

· Supports positive Guest Satisfaction through close interaction with restaurant leadership teams, ensuring that tools are used and action plans are followed to deliver a best-in-class experience in all areas of guest interactions, including order accuracy, food quality and friendliness

· Responsible for protecting brand standards in areas such as food safety, restaurant cleanliness, repair, and maintenance by routinely advising leadership teams on areas of opportunity and strategies for maintaining excellence

· Responsible for monitoring usage of mandated equipment and adoption of technology to ensure deliver of better, more consistent products to guests while improving franchisee profitability. This includes both retail and manufacturing (Kitchen/bakery)

· Works with owner and leadership teams to diagnose barriers which affect performance and assist with developing business plans to maximize improvement (operations, marketing, training, Commercial Manufacturing (Kitchen), etc.)

· Strong understanding of P & L statements, budgeting, controllables and cash flow

· Collect and maintain an active working knowledge of the key business metrics and use these metrics to analyze issues and opportunities for each location as it relates to the business as a whole

Knowledge and Skills

• · Previous experience in QSR, retail, food & beverage, or similar industry

· Proficiency in Microsoft Office (Word, Excel, PowerPoint and Outlook)

• · Skilled in problem solving methodology

· Ability to present financial information both orally and written (PowerPoint, Zoom, etc.)

· Detailed understanding of financial and contractual components (legal aspects of franchising, contract content and construction and industry standards)

· Bachelor’s Degree in Business Administration or related discipline

• · Minimum of 5 years in a field operations-oriented leadership role within the food service industry

· Proven ability to deliver results, effectively influencing decisions through strong negotiation skills

· Advanced knowledge of consultative approaches and experience guiding leaders to make better business decisions

· Ability to travel on a regular basis between all franchise locations

• · Demonstrated track record of meeting operational goals and standards

· $90k to $110k annual salary based on experience

• · Company sponsored Medical, Dental and Vision Plans; waiting period may apply

· Voluntary Life and specialty plans

· Paid Time Off

• · Paid Holidays

· 401K Plan

You are applying for work with Donuts of Rutland, Inc. a franchisee of Dunkin’, not Dunkin”- INSPIRE Brands, Inc., or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. Both Donuts of Rutland/Midway Oil and The Source and Recruit Company are equal opportunity employers and highly values diversity. Donuts of Rutland/Midway Oil and The Source and Recruit Company do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Military experienced candidates are encouraged to apply.

#midwayPandoLogic. Keywords: Franchise Owner, Location: Proctor, VT – 05765