MidFirst Bank Hiring for Customer Care Service Representative (10a-7p) Full Time

Midland Mortgage, a division of MidFirst Bank, is one of the most successful home mortgage servicers in the country. We are looking for energetic individuals with excellent communication skills who enjoy helping others in a team-oriented call center environment.

As a Customer Care Service Representative, you will be responsible for assisting our customers by telephone to address and resolve their home mortgage servicing needs in a timely manner. This can involve answering questions, making updates in our system and directing mortgagers to the appropriate internal teams as needed.

Some of the many reasons to join our team include:

• Comprehensive compensation package – medical, dental, vision, paid holidays, tuition reimbursement, 401(k), and more!
• Standard working hours scheduled from 10am-7pm, Monday through Friday. Must also be available to work one Saturday 9am – 1pm shift per month.
• Earn an additional $1.00 per hour shift differential for working consistent mid-shift hours (10AM–7PM) Monday through Friday.
  • Staff working the 10-7 shift will be eligible for a one-time retention bonus of $1000 that will be paid the month after completing 1 year on the 10-7 shift.
• Bilingual candidates fluent in both Spanish and English will earn an additional $1.00 per hour.
• Extensive classroom-style and on-the-job training programs in home mortgage and communications.
• Friendly business casual atmosphere

Interested candidates must enjoy helping others by phone, be detail-oriented, adapt well to change, be able to multi-task, be dependable, and have experience using a personal computer. Competent typing skills are also required to be successful in this role. Candidates with previous customer service or call center experience are strongly encouraged to apply.

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Experience

Required

• 1 year(s): Related customer service experience

Preferred

• 1 year(s): Experience in a call center environment

Education

Required

• High School or better

Behaviors

Preferred

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)