Middle Beach Lodge is Looking for Front Desk Agent Full Time

Job description

Middle Beach Lodge is currently looking for energetic and team orientated individuals to join our Front Desk Team. Front Desk agents are the first and last experience of a guest’s stay – help make it memorable!

** We are only accepting applications for those who are willing to sign a 6 month or a year contract**

The right candidate for this position has mastered the art of multitasking and customer service, and is willing to step outside of the regular front desk administrative duties! We offer our guests a full Lodge experience, which means our Front Desk Agents can also be found stoking the fire, baking cookies, and pouring wine.

The Front Desk Agent reports to the Front Desk Supervisor, Rooms Division Manager, Assistant Lodge Manager, and Lodge Manager.

What We Offer:

• Subsidized on site staff accommodation starting at $300 per month (10 minute walk to work!)
• Departure Bonus upon successful completion of your contract
• Starting wage of $16.50 per hour, with a raise after successful completion of probationary period
• Monthly free staff lunches
• Weekly free yoga classes
• Annual staff parties and camping trips
• Staff Softball Team (Games throughout the summer season!) Monthly customer service excellence awards
• Monthly employee of the month awards

What You’ll Do:

• Daily Check in’s/Check Outs
• Making telephone reservations and online bookings.
• Preparing bills, processing payments, cashing-out and reconciling cash with total sales.
• Running daily end of shift audit reports.
• Dealing with guest inquiries and concerns.
• Providing general information about Tofino and the Pacific Rim National Park.
• Responsible for proper stocking of shelves, counters, and racks of merchandise and keeping them organized and fully replenished.
• Hosting guests in a professional and welcoming manner.
• Maintaining coffee bar, lounge and bathroom areas.

About You:

• Can do, positive attitude
• 1-2 years work experience in a similar field
• Serving it right certification, or willing to acquire prior to starting
• Excellent Communication skills and professional demeanor
• Comfortable using Microsoft Word, Excel, and Outlook

Job Types: Full-time,

Salary: From $16.50 per hour

Job Types: Full-time, Permanent, Fixed term contract
Contract length: 6 months

Salary: From $16.50 per hour

Benefits:

• Employee assistance program
• On-site gym
• On-site parking
• Wellness program

Schedule:

• 8 hour shift

Supplemental pay types:

• Tips

Education:

• Secondary School (preferred)

Experience:

• Administrative: 2 years (preferred)
• receptionist: 2 years (preferred)
• Customer service: 3 years (preferred)

Licence/Certification:

• Serving It Right (preferred)

Work Location: One location