MicroSpec Systems Inc Hiring for Jr Customer Service at Vaughan, ON Full Time

Jr Customer Service

MicroSpec Systems Inc. provides registration and ticketing services for many well-known trade and consumer shows across Canada & the U.S.

We are currently seeking qualified, enthusiastic, and motivated people to join our team.

As a member of our Customer Service team, you will be responsible for providing a high level of customer service. You will support internal project coordinators, external show managers and end users for shows. This role will be a mixture of in-office and remote work depending on work flows. The first three months of training will require full time in-office hours.

In this role you will be responsible for but not limited to:

• Answering phones / directing calls

• Assisting client inquiries

• Responding to show emails

• Data entry

• Updating show data

• Assisting on site at shows (local and out of town)

• Assisting with show mailings and stuffing envelopes / posting mail

• Filing

• Package fulfillment

• Assisting in onsite show preparations

• Arranging couriers

• other duties and functions as assigned

The following qualifications are required:

• You can type a min. 50 wpm

• You are comfortable with Google’s suite of apps, and Microsoft Excel.

• You like the challenge of learning new computer programmes

• Your strengths are planning, organization and coordination skills.

• You are proactive, self motivating, analytical with an eye for detail, practical, results oriented, and hands-on is your middle name.

• You have strong verbal and written communication skills, and are the ultimate fast learner.

• Min 2 year experience in a customer support position

• You have a great amount of patience and a calm relaxed voice at all times

• You have the ability to multi-task and retain large amounts of information

• Strong customer service skills – both on the phone and in person.

• Outgoing / Team Oriented

Nights and weekends will be required during our busy seasons.