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Customer Services & Support
MicroSpec Systems Inc Hiring for Jr Customer Service at Vaughan, ON Full Time
Why choose MicroSpec?
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Full-time position
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Full training is provided on the job
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Positions are a mix of travel, work at home, and work in office
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Flex time
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A high degree of autonomy and the ability to influence team and technology choices
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Opportunity to grow with the company
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We’ve worked hard to build a team of collaborative, brilliant people. We love working together to help each other succeed, and are committed to maintaining an open, motivating culture as we grow
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Benefit package that includes medical, dental, family, and life options
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Summer hours that provide long weekends
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Extended December holiday break
By applying, you are taking a big first step to be part of an exciting organization.
All roles require full vaccination against COVID-19 to enter venues across North America (MicroSpec will however adhere to its duty to accommodate those who are unable to be fully vaccinated for a reason related to a human right protected ground)
Jr Customer Service
MicroSpec Systems Inc. provides registration and ticketing services for many well-known trade and consumer shows across Canada & the U.S.
We are currently seeking qualified, enthusiastic, and motivated people to join our team.
As a member of our Customer Service team, you will be responsible for providing a high level of customer service. You will support internal project coordinators, external show managers and end users for shows. This role will be a mixture of in-office and remote work depending on work flows. The first three months of training will require full time in-office hours.
In this role you will be responsible for but not limited to:
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Answering phones / directing calls
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Assisting client inquiries
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Responding to show emails
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Data entry
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Updating show data
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Assisting on site at shows (local and out of town)
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Assisting with show mailings and stuffing envelopes / posting mail
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Filing
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Package fulfillment
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Assisting in onsite show preparations
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Arranging couriers
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other duties and functions as assigned
The following qualifications are required:
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You can type a min. 50 wpm
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You are comfortable with Google’s suite of apps, and Microsoft Excel.
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You like the challenge of learning new computer programmes
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Your strengths are planning, organization and coordination skills.
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You are proactive, self motivating, analytical with an eye for detail, practical, results oriented, and hands-on is your middle name.
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You have strong verbal and written communication skills, and are the ultimate fast learner.
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Min 2 year experience in a customer support position
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You have a great amount of patience and a calm relaxed voice at all times
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You have the ability to multi-task and retain large amounts of information
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Strong customer service skills – both on the phone and in person.
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Outgoing / Team Oriented
Nights and weekends will be required during our busy seasons.