Microsoft Hiring for Technical Support: Full-time Opportunities for University Graduates, Canada at Vancouver, BC Full Time

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Responsibilities

Technical Support Engineering

Provides technical support to customers, partners, field engineers, and other product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, or networked and/or wireless systems. Works with customers to review and resolve issues. Performs troubleshooting and related analyses; escalates issues as appropriate or serves as the escalation point for highly complex issues. Collaborates on cross-team issues and provides feedback to improve products, resolve bugs, and automate processes.

Responsibilities:
Analyzes problems and develops solutions to meet customer needs using log analysis and other proprietary tools.

Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.

Attends readiness trainings and non-technical trainings to ensure that they become proficient in support topics.

Identifies potential defects and escalates to more senior engineers to resolve.

Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.

Attends case triage meetings and/or case discussions to collaborate and share ideas to resolve problems.

Qualifications

Minimum Qualifications

Currently pursuing or have completed Bachelor’s Degree in Computer Science, Information Technology (IT), or related field.

Preferred Qualifications

Demonstrated self-learner, seeks information about the underlying needs of customers, and builds customer/partner relationships.

Technical support, technical consulting experience, or information technology experience.

Displays strong stakeholder and relationship management across senior leaders, partners, and customers.

Excellent verbal and written communication, analytical and presentation skills.

Microsoft Technology Certifications.

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.