Microsoft Hiring for HR Consulting – WHS Lead Job at Sydney Full Time

Note: this position is a 12-months Fixed Term Contract.

Responsibilities

WHS & OSH Case Management

• Hands on management of case volumes with WHS themes not limited to but including Mental Health, Psycho-social Health, Physical Health issues from diagnostic, external specialist support, Workers Comp returns, return to work programmes and resolution.
• Triages cases, directs the diagnostics and resolution of WHS Cases with increasing complexity, visibility and risk related to WHS & OSH policy or culture concerns/violations and incident or threat response, independently or by collaborating with managers, peers in Human Resourcesm WHS, Specialist Providers, Legal profession as appropriate; recommends solutions to address issues from a systematic perspective (e.g., establishing new principles/tools) while prioritizing employee experiences to maintain a safe and professional work environment.
• Interprets trends in WHS / OSH employee issues; designs and recommends interventions and solutions to facilitate an safe working environment in line with country specific legislation.
• Supports external WHS Programme manager in ensuring compliance, reporting other regulatory requirements are well planned and executed with no gaps.

HR Solutions Consulting – WHS / OSH Focus

• Provides expert consulting services to managers and employees in one or more focus areas related to HR programs, processes, and initiatives; represents their focus area in the broader HR community; influences the future direction of HR work by synthesizing insights and contributing perspectives, expertise, and leadership.
• Supports the external WHS programme manager with data analytics and organizational health diagnostics by creating analysis plans and leading the collaboration with Human Resources Business Partnership (HRBP); generates and/or presents trends and insights on WHS / OSH Risk based on case volumes and themes.

Manager, HR & org WHS / OSH Capability Building

• Partners with external WHS / OSH Programme Manager to identifiy the appropriate approach and leverages resources to enhance manager capability by conducting one-on-one consulting/coaching with business leaders, or by engaging relevant stakeholders and Human Resource (HR) partners in capability building conversations.
• Leads their area in the collaboration with peer disciplines or professions (e.g., Talent Management, Learning and Development), as well as global Human Resource partners, to contribute insights, leverage resources, and provide capability building support for the leadership of a business, region, or geography via scalable projects, programs, and/or initiatives (e.g., manager excellence community, manager capability, onboarding, team-building, rewards communication).
• Identifies and aggregates training needs within the business, region, or geography supported; develops implementation plans to address the training needs identified, and partners with peer Human Resource (HR) disciplines in developing and coordinating respective trainings as needed.

HR Project and Programs

• Partners with WHS Corp, external programme manager on implementing and capitalizing on scalable Human Resources programs and processes (e.g, manager and employee eductation, risk audits, programme implementations covering ANZ geography by reviewing progress and making recommendations on project/program management.
• Supports the design and implementation of local WHS / OSH programes across ANZ.
• Leverages, aligns, and integrates communication strategies and messages from the Center of Excellence (CoE); guides others in the implementation of communication messages; collaborates with peer disciplines (e.g., Human Resources Business Partnership) to gain buy-in on programs and processes from business stakeholders.

Operational Compliance

• Interprets and advocates Microsoft values and compliance with HR policies for a business, region, or geography. Identifies/raises needs to mitigate potential risks by collaborating with the Legal profession; collaborates with peers in other businesses, regions, or geographies to share input and drive standardized/scalable approach for enhancing compliance.
• Leads the localization/update of policies and procedures related to managed projects and programs; establishes partnerships with Human Resources policy owners and relevant stakeholders; may lead efforts to update policies (e.g.,WHS related) in collaboration with peer Human Resource (HR) disciplines (e.g., HR Shared Services Support).

Queue Management

• Manages, distributes, and oversees queries coming through the Customer Relationship Management (CRM)/queue management system for a business, region, and geography; assesses severity levels of queries and determines management approach; responds to written correspondence, email and other outreach from employees and manager; shares feedback to the senior advisors for queue management system (AskHR) regarding opportunities to solve problems earlier in the funnel, escalation, and process efficiency.

Other

• Embody our culture and values.

Qualifications

Required/Minimum Qualifications

• Bachelor of Applied Science (BASc), Occupational Therapy, Therapist or similar.
• 5+ years experience hands-on employee case management in a similar field – Occupational Health, Risk Assessment & Workplace Safety.
• 5+ years experience in WHS or OSH in both Australian and New Zealand legislative landscapes.