Michael Popwell State Farm Hiring for Customer Service Associate at Suwanee, GA Full Time

Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply.Compensation:

$35,000 – $45,000 yearly

Responsibilities:

• Utilize scripts to handle difficult customer situations and bring them higher up, if necessary
• Communicate frequent customer suggestions to the team to troubleshoot
• Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
• Record customer interactions and follow up on their experience with our company
• Make sure each customer’s complaint is addressed with care and precision to achieve full customer satisfaction

Qualifications:

• Display strong communication skills, active listening skills, and personal skills
• High school diploma, G.E.D. or equivalent
• Strong knowledge of customer interface and interaction

About Company

We are one of the top-producing State Farm Agencies in the State with big dreams and aspirations. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! If you are self-motivated, possess an entrepreneurial spirit, and have a desire to win and achieve results, please consider joining our team.

About Our Agency.

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• Our office is located in Suwanee.
• We have 12 years of combined insurance experience in our office.
• Additional languages spoken: Spanish.

If you want a career, not a job, then we encourage you to apply.