Mican Technologies Inc Hiring for Customer Service Representative at United States Full Time

Essential Functions:

Responds to customer inquiries ranging from routine to complex from members, clients, providers, and internal/external business partners; inquiries may range from telephone, in person, or via the internet/e-email

Contingent on the company Global Line of Business (LOB), requires in-depth knowledge in the following areas:

• Prescriptions, Plans, Products, Services, and Procedures
• Online purchasing & e-Commerce knowledge
• Internet knowledge
• Payment processing/payment collections
• Eligibility verification
• Order Status, Shipping Status, and Stock Availability
• Accurate completion of necessary documentation, letters, and forms processing
• Quality Assurance testing for company software
• Effectively educates and influences customers and prospective customers on the value and benefit that company offers through its products, services, and solutions
• Identify customer trends and communicate to appropriate business partners, leaders and divisions; suggest necessary corrections, changes, or solutions; appropriately elevate situations that could have organization wide impacts
• Effectively maintains specific line of business Customer Service standards and support level standards
• Remain current on all changes to Customer Service policy, procedures, and product/services/solutions information to accurately and consistently respond to customers inquiries
• Contingent on the LOB, may require attendance at benefit fairs, open enrollment meetings, and client meetings to provide information about company to attendees; available for occasional overnight travel
• Contingent on the LOB, may support Sales Representatives for any inquiry related to their customer orders
• Contingent on the LOB, may be the first point of contact for Sales Representatives, not related to customer orders
• Contingent on the LOB, may process claims based on business needs workflow fluctuations

Job Specifications:

• One to two years of customer service experience in handling moderate to complex customer inquiries in call center, insurance, manufacturing, software, telecommunications, retail or eyewear industries
• Available to work any shift, including weekends, holidays, and/or overnight
• Demonstrated internet knowledge and understanding of basic internet browser settings
• Demonstrated ability to work with multiple software programs, simultaneously
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquires
• Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made
• Ability to use appropriate discretion and judgment in applying customer/call handling guidelines
• Ability to listen, process transactions and interact with customers simultaneously in a fast paced environment

In order to successfully and consistently perform the duties of a Customer Support Representative on our systems and networks, the following internet and equipment are required:

• OS (Provided) Windows 10
• CPU (Provided) Intel® Core™ i5-7500 (4 Cores/6MB/4T/3.6GHz)
• Memory (Provided) 16GB 2X8GB 2666MHz DDR4 Memory
• Hard Drive (Provided) 256GB Solid State Hard Drive
• Wired Headset (Provided)
• Wired Connection (ethernet cable) to Router/Modem; NOT provided
• Router/Modem NOT provided
• Download Speed (per user on home network NOT provided) 50 Mbps
• Upload Speed (per user on home network NOT provided) 10 Mbps