Metal Sales Manufacturing Corporation Hiring for CUSTOMER SERVICE REPRESENTATIVE at Denver, CO Full Time

Summary:

Metal Sales is the nation’s largest manufacturer of metal roofing and building systems with 21 locations across America. Our Frederick, CO branch has an opening on our Customer Service team, and we are searching for a customer-focused office professional that enjoys being a key part of a small but dynamic team.

In this role, you are the liaison to our customers and responsible for delivering a world-class experience. While this is a multifaceted position, the overall broad objective is to provide assistance and support to Metal Sales internal and external customers resulting in complete customer satisfaction and increased sales.

This is a permanent full-time position with a comprehensive benefits package. Starting pay ranges from $20.00 to $22.00, depending on experience.

Let us tell you about the responsibilities and expectations of this role to ensure we are the right fit for each other.

You’ll be responsible for (but not limited to):

• Acting as the central point of contact for all of our customers within a specific region.
• Quality Approving orders entered by the Customer Service Support (CSS) staff for your territory.
• Communicating with Territory Sales Managers on requests for your customers.
• Quoting material lists to be potentially converted to a sales order.
• Filing claims on behalf of customers requesting credit for missing or damaged products.
• Following up with customers for additional details on new and existing orders.
• Coordinating with Production, Shipping, and Admin teams to resolve customer issues.

Job Requirements: