Meta Hiring for Director of Workforce Solutions at Remote Full Time

Global Operations’ focus is on improving the health of our products and helping people understand how to use them through both direct support interactions as well as scalable solutions. Those who join our teams are very passionate about solving people’s issues and are strong advocates for the Meta community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. Scaled Operations (within Global Operations) manages the human expertise required for the integrity and experience of our community and business. If you like helping people, Global Operations is for you.

The successful candidate will lead the Global Workforce Solutions team and will be responsible for identifying and scoping process, tooling and/or data solutions that will optimize our global scaled reviewer workforce, and enable our ops teams to develop best-in-class capabilities. We then partner across operations and cross functional teams to deliver. Once deployed, we aim to build an engaged community of product users and provide excellent support and system stability.

This director will be a thought leader who excels at talent development and communication, can provide vision and forward-looking strategies that inspire their teams, and oversee execution in a dynamic environment. They will effectively influence strategic investments and roadmaps to drive innovation to improve our scaled workforce effectiveness. The successful candidate will have a proven track record of leading strategic, innovative and world-class work and teams in operations technology and tooling fields. Demonstrated success proactively building net-new capabilities and teams, growing & developing a diverse group of leaders, and building strong and lasting collaborative relationships with stakeholders across multiple functions.

Director of Workforce Solutions Responsibilities:
Provide strong and visionary leadership to your teams, enhance and develop trust and commitment to impact

Proactively identify and build ‘next generation’ capabilities to help scale and optimize humen review capabilities for Global Operations across Meta’s family of apps & services

Partner with global leaders, HR, L&D & Recruiting to develop and execute on a holistic people strategy to attract, retain and develop top talent and role model leadership best practices

Cultivate strong and lasting collaborative relationships with stakeholders across multiple functions across the company, including product, engineering and data science

Influence cross-functional roadmaps and strategic investments as an advocate for our community and businesses across product, process, systems, data/analytics

Drive continuous improvement, step-change innovation, goal alignment and execution planning to deliver on immediate and long-term goals and objectives

Actively engage as a member of the global leadership team for cross-cutting strategic, operational and people initiatives

Minimum Qualifications:
12+ years of experience managing operations in domains such as tools, technology, data analytics, process engineering

Extensive people management experience, including managing and developing leaders and managing remotely across a globally distributed team

Proven track record of attracting talent, and scaling and developing high performing teams

Thought leadership: Strategic thinker with proven track record of transforming operations through innovation and long-term strategies for continuous improvement

Communication: Experience influencing global cross-functional leaders as an advocate for FB community

BS/BA Degree or higher