Messer Americas Hiring for Customer Service Representative at Brampton, ON Full Time

About Messer Canada Inc.

We are a technology and applications leader with the industry knowledge and expertise to meet customer needs across industrial, food, medical, chemical and electronics industries. We offer over 120 years of proven experience in the safe and reliable production and delivery of industrial, medical and specialty gases. We’re the talented people you know and trust.

Today our deep understanding of industry trends and customer requirements allows us to collaborate intensely with customers to identify and develop long-term solutions that deliver competitive advantage. Our in-depth knowledge of customers manufacturing processes enables turn-key engineering with minimal plant downtime, and our technology development capabilities are unrivaled.

Messer is a customer and employee focused company. We act with responsible behavior by putting safety, health and environment first. We believe in cooperation by working with mutual trust and respect and we encourage everyone to work with Excellence. We are taking our corporate responsibilities seriously, and this makes us a great place to build a career where your skills are valued and developed.

Why you’ll enjoy working for Messer:
Competitive pay

Vacation during the first year of employment

Medical/Dental/Vision/Life Insurance Coverage

Retirement Benefits with employer contribution

Set, day-shift schedule – Monday to Friday – 40 hours/week

Paid sick days

Annual performance review and eligibility for salary increase based on performance

Incentive program based on company performance

Responsibilities:
What you’ll do:
Customer Service Representative is responsible for the liaise with customers, both internal and external, to ensure exceptional Customer Experience and support team members as required:

Logged in and prepared to answer inbound calls from customers in a professional manner at a scheduled start time

Placing orders for customers received via multiple systems and technology

Confirming accurate information to customers based on product availability and delivery.

Researching information using multiple resources.

Providing customers with product and service information

Resolving customer concerns and complaints in a timely manner

Prepare quotes and order confirmations

Foster a positive and pleasant working relationship with internal and external customers

Participate in ongoing training sessions to enhance product knowledge and skill sets

Qualifications:
What it takes:
Minimum Grade 12 education, College diploma or equivalent experience

Strong PC keyboarding skills: Microsoft Office experience (Outlook, Word, Excel)

Excellent verbal and written communication skills

Strong attention to details, time management and decision-making skills

Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment.

Ability to work in a cross functional environment

Relationship building skills

Passion for helping others

Multi-tasking skills, showcased using several applications

Assets to have:
Ability to work in the SAP environment

Bilingual (English and French)