Mercer Hiring for Business Analyst at Docklands, Victoria, Australia Full Time

Business Analyst – 12 Month Fixed Term Contract

What can you expect?

What we offer is a chance to join a company that is not only winning, but transforming in the most exciting way possible. Our CEO, David Bryant, is dedicated to Mercer Australia being a “people first” culture. We pride ourselves on providing outstanding career development, learning opportunities, rewards and benefits, and we are committed to making your journey with us FUN.

• Voted #1 HR Consulting Company Globally
• Prestigious Melbourne (Docklands) office
• Great Package
• Great time to join this global organisation in Growth Phase

What is in it for you?

At Mercer, we recognise that our most important asset is our people. We offer benefits and programs that assist career development such as professional development support, exam and study assistance and global rotation opportunities which will support you to reach your full potential. We also recognise the value of healthy, happy colleagues and promote a culture of inclusion, care and wellbeing, offering benefits such as flexible working and much more!

• Leading learning and development programs
• Professional environment where your career path really matters and is supported in our global organisation
• Great team environment with energetic and supportive colleagues
• Genuine work life balance

We will count on you to:

The role of the Business Analyst is to deliver high quality business analyst project outcomes and solutions that enable valued business outcomes and informed decisions by key stakeholders.

Typical activities include planning, requirements elicitation and documentation, requirements lifecycle management, facilitation of solution design, requirements validation and traceability, stakeholder management and providing support to other teams involved in the project delivery.

This role is an integral part of the project delivery function for our Client Program Delivery team. It contributes to ensuring that the needs of the organization and clients / customers identified in the project are implemented.

The Analyst teams are located in Melbourne and Wollongong but engage with Mercer staff and clients across Australia, New Zealand and our Global Service Delivery teams.

Key Responsibilities:

• Perform Planning activities to determine the best approach and techniques for self on the project
• Analyse requirements, solution analysis and estimate of effort for detailed quotes within the analysts’ expertise
• Elicit, analyse and document requirements using appropriate techniques
• Perform stakeholder analysis and establish strong internal and external stakeholder relationships
• Ensure requirements traceability is managed and maintained throughout the project lifecycle
• Perform solution analysis to ensure that solution meets the needs of the requirements
• Prepare functional and technical specifications
• Manage requirements through the project lifecycle including liaising with data, test and systems analysts
• Elicit existing processes, document Current State, analyse change & identify best practice to determine Future State, perform Gap Analysis to determine impact to BAU;
• Support test team activities including triage and impact analysis
• Provide learnings back to Analyst Team and to contribute to continuous improvement
• Perform Peer Review activities for other analysts project work
• Participate in training and mentoring of team members
• Identify opportunities to uplift value from existing solutions
• Develop new artifacts for re-use and to improve efficiency
• Prepare Business cases for new solutions or designs
• Lead and support other analysts
• Support Team Lead and Delivery Lead with strategy and planning
• Any other tasks (as agreed) that are required to deliver a successful project

What you need to have:

• Methodology Knowledge: Demonstrate capability in multiple analysis methodologies.
• Verbal & Non-Verbal Communication: Adapt communication style to the needs of the situation and the individual.
• Listening: Use active listening and discovery skills to understand “real” issues/needs and build chemistry.
• Systems Thinking: Leverage holistic view of people, processes, and technology to understand the enterprise.
• Decision Making: Make the best decision based on appropriate criteria, such as: business need, opportunities, risk, compliance, and ability to achieve the desired outcome.
• Organization Knowledge: Demonstrate an understanding of the organization’s nuances and how to get things done.

Must be competent in the following:

• Business Analysis Tools & Technology: Leverage appropriate business analysis tools.
• Creative Thinking: Think creatively to identify innovative solutions.
• Adaptability: Adapt to and embrace changing situations as an opportunity, rather than an obstacle.
• Learning: Demonstrate an ability to learn quickly and willingly.
• Visual Thinking: Communicate complex concepts and data as understandable.
• Written Communication: Demonstrate well prepared, stakeholder-focused written communication.
• Strong skills in core Business Analysis deliverables: Business Analysis Planning and Monitoring, Elicitation and Collaboration, Requirements Life Cycle Management, Strategy Analysis, Requirements Analysis and Design Definition, Solution Evaluation
• Working knowledge of Agile, Lean and Waterfall project methodologies
• Demonstrate strong customer / client service orientation with empathy for and effectively response to customer / clients’ needs. Good understanding of end-to-end customer / client experience
• Focus on delivering product quality and customer / client value
• Apply critical thinking to solve known or anticipated problems
• Embrace continuous learning and growing
• Work effectively with strong stakeholder management, communication, engagement skills

Desirable:

• Relevant Tertiary and/or ASFA accreditation
• Previous experience in the financial services industry, particularly the superannuation industry
• Sound working knowledge of superannuation (or similar) systems and business functions
• Experience in using collaboration and work flow tools, incl. JIRA and Confluence
• IIBA qualifications, Certificate Competency in Business Analysis (CCBA) Certified Business Analysis Professional (CBAP) or equivalent
• Agile Business Analyst Certification: Certified Scrum Business Analyst (CSBA), PMI Agile Certified Practitioner (ACP), or similar

About us:

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s approximately 25,000 employees are based in 43 countries and the firm operates in 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and Twitter

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.

Please apply using the link below, applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.

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