Menkes Developments Ltd. is Looking for Customer Care Representative Full Time

Menkes Developments Ltd. is an award-winning, fully integrated real estate company involved in the construction, ownership and management of office, industrial, retail and residential properties. Founded in 1954, the company is one of the largest private developers in Canada, with a primary focus in the Greater Toronto Area. Menkes is known for its innovative, multi-disciplinary approach, superior design, and its expertise in large-scale mixed-used developments. The Company is regarded as one of the most trusted builders in Toronto, with a strong reputation for quality and customer service excellence. Past projects include the Four Seasons Hotel & Residences in Bloor-Yorkville, 25 York Street (Telus Harbour), and the two (2) million square foot Harbour Plaza/One York commercial retail complex located in the South Core Financial District. For more information about Menkes, please visit menkes.com and follow @MenkesLife.

Customer Care Representative Role – Ref #2022-585

ABOUT THE JOB: We are currently seeking candidates to join our Customer Care Teams in the capacity of Customer Care Representative at newly constructed buildings in both the Downtown Toronto and Vaughan areas. The individuals in this role act as key points of contact point between the Company and our homeowners during the Pre-Delivery Inspection and Warranty phases.

RESPONSIBILITIES: Based at the Customer Care Site Offices for the two projects, the key responsibilities of this role are:

• Perform Quality Assurance, Pre-Delivery, Delivery, 30-day, year-end and Warranty Service Inspections.
• Respond to questions and requests from purchasers via telephone, email or in-person.
• Provide follow-up and issue resolution with clients.
• Make assessments on requests for warranty service using the Tarion Construction Performance Guidelines and the Company’s standards of service and best practice.
• Assist in coordinating the completion of warranty work within Tarion timelines.
• Work in a collaborative manner with the Warranty Service Manager, Construction and Residential Property Management Teams in order to problem-solve.
• Report trends and escalations to Management in a timely manner.
• Participate in the handling of administrative tasks of the Site Office.

QUALIFICATIONS: To succeed, candidates must possess the following combination of education, experience and skills:

• 3+ years of work experience in the Residential Development and/or Construction industry
• At least one year of hands-on work experience conducting warranty inspections for residential units
• Working knowledge of the Tarion policies and regulations and customer service standards for Ontario builders
• Working knowledge of JDE or other warranty software is highly desirable
• Post-secondary
• Strong aptitude for working with clients professionally
• Proficiency with MS Word, Excel and Outlook
• Ability to contribute in a fast-paced, deadline driven team atmosphere
• A positive attitude with a strong focus on supporting team members towards achieving customer satisfaction

As a premier real estate developer in the GTA, this is the opportunity to join a motivate team of professionals and build a career!

We thank all applicants for considering Menkes Developments Ltd. as an Employer of Choice, however only those individuals selected for an interview will be contacted.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Toronto, ON: reliably commute or plan to relocate before starting work (required)

Education:

• DCS / DEC (preferred)

Experience:

• Residential Development: 1 year (preferred)

Work Location: In person