Medisoft Limited Hiring for 3rd Line SQL Software Support Engineer Job at Leeds, England Full Time

ABOUT US

Medisoft is the UK’s leading provider of software for hospital ophthalmology services and private eye clinics. Our software is used routinely at over 150 hospitals worldwide to help clinical teams assess vision defects and save sight.

We are looking for a 3rd line Software Support Engineer to troubleshoot queries and problems relating to our health records systems, their device and system interfaces, and the platforms they are running on. You will work closely with support colleagues, other technical teams, our account managers, and sometimes directly with customers.

ABOUT YOU

The successful candidate will have a proven aptitude for IT systems, have an eye for detail, be inquisitive, a natural problem-solver and enjoy collaborating with colleagues and customers to prioritise, understand and resolve problems, whilst upholding Medisoft’s reputation for quality and professionalism. You must have tenacity and an eye for detail.

Regular responsibilities include:

• Writing ‘complex’ SQL scripts to interrogateupdate databases
• Locating, analysing, understanding and resolving problems such as performance bottlenecks, erroneous data or software bugs, and leading efforts to resolve them.
• Debugging, querying, manipulation and optimisation of MS SQL databases.
• Liaising with software development teams to agree fixed and workarounds.
• Providing clear and timely updates on problem status.

Candidates must be able to demonstrate:

• Professional, clear, accurate and confident written and verbal communication skills
• Proven experience in a Software support environment
• Aptitude for problem-solving, using a range of IT knowledge and technologies in tandem with a tenacious and curious nature
• Ability to analyse and understand software deployments, configurations, integrations, and how a range of technologies and components interact, even if these are unfamiliar, particularly in a Windows Server environment
• Experience of scripting / coding / automation
• Ability to prioritise support
• Confidence to admit gaps in knowledge and to ask for information or guidance

It would be beneficial to have:

• Deep experience of MS SQL Server administration or development
• Experience of Healthcare technologies such as HL7 and FHIR messaging
• Experience of designing or supporting a Microsoft Azure environment
• Interest in learning new technologies and techniques
• Basic verbal and written French and/or German language skills
• Education to degree-level or equivalent

The types of technologies you will be using include:

• Microsoft Windows Server
• Internet Information Services
• Microsoft SQL Server
• HL7
• XML
• TCP/IP networking
• .Net error logs

The post is based at our offices in Leeds, but occasional travel (including overseas) may be required. During COVID-19, work will typically be performed from home.

THE OFFER

To attract and retain the very best talent we offer a generous package, which includes (subject to restrictions related to COVID-19):

• Flexible working; core hours 10:00 – 3:00
• Modern serviced office with a short walk from Leeds Train Station

• Free on site gym
• Casual dress
• Generous referral bonus of £2,000
• Annual Team Tour
• Learning and Development programmes and opportunities, including support for gaining Microsoft qualifications
• Employer matched 5% Pension contributions
• Incremental annual leave entitlement
• Buy & Sell Holiday scheme up to 5 days
• Cycle & Travel to work schemes
• Part of global Group Company with opportunities for personal growth across multiple business areas and regions.

If you think you can bring something special to our award-winning team, please e-mail a current CV with a covering letter explaining what you feel you could bring to our organisation to ur or apply online at our website; www.medisoft.co.uk/careers

We reserve the right to close the job advert before its assigned closing date if we find the ideal candidate for the position.

Reference ID: 3LS

Job Type: Full-time

Salary: Up to £38,000.00 per year

Benefits:

• Additional leave
• Bike to work scheme
• Casual dress
• Company events
• Company pension
• Flexible schedule
• Gym membership
• Referral programme
• Sick pay
• Wellness programmes
• Work from home

Schedule:

• Day shift
• Monday to Friday

COVID-19 considerations:
Hybrid working is being trialed with the team working a mix of in the office and remote. Hygiene standards and social distancing are being maintained and PPE is optional.

Ability to commute/relocate:

• Leeds LS1 2RY: reliably commute or plan to relocate before starting work (preferred)

Education:

• Bachelor’s (preferred)

Experience:

• Software Support: 3 years (preferred)

Work remotely:

• Temporarily due to COVID-19

Apply now