Medical Plus Supplies, Inc Hiring for Healthcare Intake Customer Service Representative at Houston, TX Full Time

Job Responsibilities:

Prefer Bi-lingual (Spanish) not required * Not a remote position*

Meet customer expectations and health care needs by responding to benefit questions; processing medical equipment intake orders, resolving or referring complaints; maintaining records accurately.

· Address customer inquiries by responding to telephone or written requests.

· Resolve health care coverage questions about benefits, payments, and/or eligibility questions; code claims and process intake referrals for medical equipment.

· Verify all relevant facts of new orders and patient health care coverage to process a clean claim for medical equipment delivered.

· Facilitate customer complaint resolutions.

· Maintain customer confidence and protect operations by keeping their information confidential.

· Follow guidelines and work with other appropriate departments to assist in resolving patient accounts.

· Ensure all information regarding activity on an account is entered accurately into billing systems.

· Bring recurring issues to the attention of the lead or the department supervisor.

· Perform other related duties as directed by supervisor.

Physical Demands:

· Requires the use of hands for writing, computer use and manipulating papers while on the phone.

· Requires constant multi-tasking.

· Constant talking and listening.

· Experience working in a fast-paced environment.

· Drive to provide best-in-class service to our partners and customers.

· Ability to manage multiple competing priorities without sacrificing a high level of service.

· Strong time management with the ability to maintain team schedules as needed.

· Fast paced environment with various productivity requirements.

· Basic understanding of health insurance.

Job Type: Full-time

Pay: $12.50 – $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Houston, TX 77045: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person