Medical Office Assistant – SNF Practice Full Time

About The Position

Requirements

• 3 years related experience in a healthcare office or Skilled Nursing Facility environment
• Familiarity with medical and dental terminology, healthcare documentation practices and EHR systems (eCW preferred)
• Proficiency with Microsoft Office, particularly Excel, Word, Outlook and SharePoint
• Experience with medical billing/coding/documentation preferred
• Medical Assistant or Medical Office Assistant certificate preferred
• High school diploma or GED required, Bachelors preferred
• Attention to detail
• Basic administrative and clerical operations knowledge
• Computer skills, including a high level of proficiency and knowledge in Microsoft Office (especially Word and Excel), computer operating system knowledge, and general familiarity with internet and email
• Effective communication, both written and verbal
• Experience handling sensitive and confidential information
• Ability to manage multiple priorities in a fast-paced healthcare environment
• Experience with medical records systems and healthcare compliance procedures
• Familiarity with quality assurance reporting and facility auditing
• Strong problem-solving and time-management abilities
• Excellent organizational and follow up skills
• Self-starter and works effectively alone or in a team
• Valid driver’s license with automobile insurance

Nice To Haves

• Bachelors degree preferred
• Medical Assistant or Medical Office Assistant certificate preferred
• Experience with medical billing/coding/documentation preferred
• Familiarity with eCW EHR system

Responsibilities

• Coordinate appointments for medical providers (medical, dental, podiatry, mental health, etc) with facilities, ensuring all patients are scheduled and seen within Title 22 Regulations.
• Ensure all patient services and billing information is collected and submitted timely and accurately.
• Run facility admission reports and schedule patients as needed, including new patients.
• Efficiently manage data entry, prepare reports, and process invoices.
• Route clinical reports to staff within required timelines.
• Maintain direct communication with providers, clinics, hospitals, and medical facilities.
• Professionally handle incoming calls, respond to information requests, and liaise with clients as required.
• Collaborate with clinical and administrative teams to ensure efficient workflow and continuity of care.
• Verify, file, and maintain medical records electronically, ensuring accuracy and confidentiality.
• Review medical documentation for completeness and route incomplete records to appropriate providers for correction.
• Utilize medical terminology accurately in daily operations and documentation review.
• Draft and type correspondence, process death certificates, distribute documents, and maintain organized filing systems.
• Manage high-volume medical records including intake, discharge documentation, and requests from outside facilities.
• Work across various systems, including Point Click Care, eCW, Excel, and Word.
• Adhere to appropriate legal, ethical, and professional standards in all interactions and documentation.
• Conduct facility audits to ensure regulatory and internal compliance requirements are maintained.
• Maintain confidentiality of patient information and medical records in accordance with HIPAA and Privacy Act regulations.
• Take on additional tasks or responsibilities as assigned to support the smooth running of the practice.

Benefits

• Competitive compensation
• Comprehensive heath benefits (medical, dental, vision, life & voluntary)
• 401(k) with generous matching
• Employee assistance program
• Vacation, paid holidays and paid sick time