Medibank Hiring for Customer Service Specialist Job at Wollongong Full Time

About ahm
Simple, easy and affordable. That’s our mission for health insurance.

We take a straightforward approach to creating positive experiences for our customers. So, our people are straightforward too. We are people who care about delivery, we like disruptive ideas and challenging what is considered ‘normal’. We work flexibly, and look after our health and wellbeing – it helps us be at our best.
If you have passion for driving results, a strategic mindset, and a love of innovation, now is the time to join ahm.

The role…..

We want to make life easy for our members, so we are looking for fun and personable individuals to join our team as a Customer Service Specialist working in our inbound call centre, with the luxury of working from home or in the office.

We are looking for customer obsessed people who have a passion for providing that quality customer service experience and making insurance simple. Every call you take will be a unique experience, one moment you could be handling calls related to benefits or payments and the next you’ll be discussing the great offers ahm has available.

You will be working full time on a rotating roster anywhere between the hours of 9am and 6pm (AEST) across Monday to Friday (no weekend work….bonus!)

Don’t stress about needing to know the ins and outs of health insurance, we will get you up to speed with our in-depth virtual training. All we ask for is the willingness to learn and motivation to strive for success in this role!

So, who is ahm…. (the awesome company you will work for!)

Simple, easy and affordable. What more could you want? That’s our mission for health insurance. When our members are good, life is good!

We take a straight forward approach to private health insurance to make life simple. We are people who care about delivery first and fancy titles second.

If you have a passion for delivering great customer service skills and a love of innovation, now is the time to join ahm, the fastest growing health insurance brand in Australia.

About you….

• Committed to delivering exceptional and engaging customer service to our members

• Ability to quickly build rapport and convey empathy over the phone with our members

• Experience working in customer service either face-to-face or over the phone

• Experience working towards KPIs and targets would be ideal

• Ability to pick up new systems quickly is essential

• Adaptable and agile with change

• A team player who wants to be part of a high performing team but also able to thrive autonomously

• Proactive approach in identifying potential issues and active problem solving skills

• Hunger to want to grow and develop – we love growing and developing our team!

You will have a reliable and fast broadband service (NBN or ADSL) & be confident in using various IT software. All necessary equipment for the role will be provided by ahm.

Please note: Assessment Centres will be taking place between mid December. The start date for this role will be Monday 23rd January.

A career with us

We know that to make health insurance simpler for all Australians, we need everyone on board. We believe in developing Indigenous careers. And we work hard to create an accessible and inclusive workplace. You can find out more about Medibank’s Accessibility and Inclusion Plan here (no, that’s not a typo, Medibank is our big sister brand). If we call you to discuss the role, you’ll also get the opportunity to chat about any adjustments you need. Don’t worry, our approach to flexibility means virtual interviews won’t impact your application.

All employees who may attend a worksite or any face-to-face work-related activity will be required to be fully vaccinated for COVID-19 as a condition of employment.

To start small and impact bigger.