Mediacom for TJX Hiring for Contract – HR Service Centre Advisor – German Speaking at Watford Full Time

1 Year Contract – HR Service Centre Advisor – German Speaking

Variety and Challenge. Growth and Opportunity.

In the retail business, we move fast. We’re always adapting, evolving and innovating. And the fast pace brings variety and challenge, along with continued growth and opportunity.

Explore career opportunities at TJX, a Fortune 100 company and the world’s leading off-price retailer of clothing and homeware worldwide.

Our retail chains include TK Maxx in the United Kingdom, Ireland, Germany, Poland, Austria and the Netherlands, as well as HomeSense and tkmaxx.com in the United Kingdom; TK Maxx in Australia; TJ Maxx, Marshalls, HomeGoods, Sierra Trading Post and Homesense, as well as tjmaxx.com and sierratradingpost.com in the United States; and Winners, HomeSense and Marshalls in Canada.

In 2018, TJX had over $35 billion in sales, more than 4000 shops and 249,000 Associates. As a retailer committed to growth, success is always in style at TJX!

Job Summary

This role is responsible to provide a telephone support service to all our associates across Europe, which will require a good understanding of the HR policies, processes, and procedures in their respective countries.

Volume is high on a daily basis where you are required to deliver routine HR advice against the HR service catalogue and performance dashboard in each country. HRSC is also the first point of contact for general payslip queries receiving high volume of calls on pay day.

You are responsible to share policy-led advice to managers and associates either on the phone or on email. Managers require advice on a number of policies including disciplinary, grievance, performance management and absence. The advice ranges from low level probationary support to more serious allegations.

Key Responsibilities

Service Delivery

• Act as first point of contact for HR and deliver an advisory service
• Log and manage cases in the HR case management system
• Provide support and coaching to associates to make their lives easier by encouraging them to self-serve where possible and appropriate
• Ability to spot patterns and identify where there is an opportunity for improvement
• Provide consistent and expert advice in line with HR policies and country legislation
• Work with and refer to the Senior Advisor, HRSC Manager, HRBP’s and ER for complex cases and support
• Understand and interpret multi-country HR policies and processes to deliver advice
• Manage and maintain accuracy in all your correspondence
• Ensure you remain up to date with HRSC processes and procedures
• Support with note taking as and when required

Other

• Maintain a high level of knowledge of policies and ensure you keep up to date on legislative changes
• Attend Training and upskill sessions delivered by the HRSC Manager and ER with support from the HRBP’s on a regular basis
• Support other areas of the HRSC with calls and emails in peak periods
• Ensure the materials used to support the processes are up to date
• Support with User acceptance testing (UAT) of upgrades, new releases, integrations for our HR systems

Key Skills, Knowledge & Experience

• Confident and credible as the face of HR to the business
• Experience of conflict management and resolution
• Customer focused
• Ability to challenge tactfully and to build capability to self-serve
• Able to work to tight deadlines
• Accuracy is critical in this role
• Attention to detail is essential
• Ability to work accurately under pressure while maintaining high customer service standards
• Excellent communication skills both written and oral
• Excellent IT skills with knowledge of Word and Excel
• Positive and confident approach
• Ability to spot patterns and identify where there is an opportunity for improvement
• HR Professional education or qualification is ideal
• Experience of working in a HR Service Centre would be an advantage

What’s In It For You?

As proud as we are of our past success, it’s our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. Apply now.

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Salary: From £22,200.00 per year

Schedule:

Reference ID: HR Service Centre Advisor – Cases(1702901)