Medavie Health Services Hiring for Desktop Administrator at Dartmouth, NS Full Time

Medavie Health Services is a national leader in primary health care solutions, the largest contracted provider of emergency medical services in Canada and delivers care in remote communities as part of our contract with Indigenous Services Canada.

Together, with our compassionate network of 4,300 health care professionals in six provinces, we have a long history of providing innovative community paramedicine programs and delivering mobile integrated health services across the country.

Every day, our team provides high-quality patient care through ground and air ambulance services, medical communications, mobile integrated health/community paramedicine programs, 911 Public Safety, 811 Telehealth, home health care, as well as clinical training.

At Medavie Health Services, our team members are dedicated to building a healthier Canada and supporting the needs of the culturally diverse communities we serve. We are looking for a Desktop Administrator that lives our core values being Caring, Accountable, Responsive, Innovative and Community-minded.

Medavie Health Services is part of Medavie, a health solutions partner. Together with Medavie Blue Cross, we are committed to providing innovative solutions that will improve the wellbeing of all Canadians.

We are proud to invest in communities to help address some of Canada’s most pressing health care challenges.

Reporting to the Team Lead, Service Delivery, the Desktop Administrator provides user support and customer service on company supported computer applications and platforms. The position troubleshoots problems and advises on the appropriate action as part of the Service Delivery team. The Desktop Administrator should have a positive/can-do attitude, excellent problem solving skills, works well under pressure, and is committed to continuous learning.

In this role, you will be responsible for:

• responding to requests for technical assistance in person, via phone, electronically using remote support tools;
• diagnosing and resolve technical hardware and software issues with desktop, laptop and ruggedized PCs as well as Smartphones and Tablets;
• troubleshooting using available information resources and advise user on appropriate action;
• following standard help desk procedures including adhering to and meeting SLA objectives;
• identifying and escalating situations requiring urgent attention to Tier III level support as appropriate;
• participating in an on-call rotation to provide afterhours support;
• tracking and routing problems and requests and document resolutions;
• managing assets and procurement duties as assigned;
• creating and using PC builds and images of laptops and desktops to roll-out and repair PCs;
• creating accounts and security change requests; and
• other duties as assigned.

As the ideal candidate for this position, you:

• possess a Community College or University degree in an appropriate discipline, preferably Information Technology, or have a minimum of two years related work experience;
• possess working knowledge of fundamental operations of relevant software, hardware and other equipment including printers, Active Directory, IP Protocol, VPN’s, VoIP phones, remote desktop, VNC, MS Office Suite, Microsoft Deployment Server;
• have knowledge of incident tracking applications such as Cherwell is considered an asset;
• have problem solving, organizational and execution skills;
• possess good interpersonal skills and the ability to manage cross-organizational projects and work with minimal supervision; and
• have superior customer service skills.

Bilingualism would be considered an asset for this position. Travel may be required.

Please include the competition number MHS2022-04 in the file name along with your first and last name.

Job Types: Full-time, Permanent

Additional pay:

• Bonus pay

Benefits:

• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care
• Wellness program

Schedule:

• 8 hour shift

COVID-19 considerations:
Any candidate not currently employed with Medavie Health Services will need to provide proof of full vaccination against COVID-19 or a valid medical certificate exempting them from the vaccine.

Application deadline: 2022-02-16
Expected start date: 2022-03-01