McLane Company Hiring for CUSTOMER SERVICE REP II at Merced, CA Full Time

McLane promotes earning, learning, and living a great life. We are a team, and we want to work with you. So, here’s the details:

• Pay rate: $15.90 to $28.16 per hour.
  
• Generous benefits available on your 60th day: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance.
• 401(k) with annual company match.
• Paid holidays, vacation time, educational assistance program, and more!

ESSENTIAL JOB FUNCTIONS:

• Be vigilant about engaging with the inbound phone queue to ensure that customer calls are handled with minimum hold times.
• Poll automated orders that were not secured via customer’s first computer call.
• Assist customers with problems associated with the automatic order taking process.
• Keep abreast of current promotions and tests and be able to provide customers with product and item number information.
• Secure manual food orders and/or work with Sourcelink failed calls using JDE and PCM software.
• Contact customers as necessary when we are unable to secure their automated order.
• This position has additional duties. Special projects may be assigned at the position supervisor’s discretion.

MINIMUM QUALIFICATIONS & REQUIREMENTS:

• Have a high school diploma or equivalent.
• Have at least 1 year of customer service experience.
• Knowledge of the foodservice distribution process is preferred.
• Be proficient with Microsoft Office programs (Excel, Outlook, Word) and 10-key data entry.

Candidates may be subject to a background check and drug screen, in accordance with applicable laws.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.