MCG Solutions Hiring for Customer Support Associate at Indianapolis, IN Full Time

We are a customer-centric, family-focused company with a relentless drive to deliver exceptional value to our clients. Our mission is to build engaged, lifelong relationships, and put our customers at the heart of everything we do. We strive to propel revenue and build our client’s reputation. Our Customer Support Associates do an exceptional job of creating the most enjoyable experience possible for our customers. We strongly believe in the value of investing in our Customer Support Associate team by creating a positive culture to train, develop, and motivate our Team, setting you up with the tools for professional success!

Are you?

• Energetic
• A go-getter
• Quick on your feet
• Friendly and outgoing
• A team Player
• Great with people

Customer Support Associate Must:

• Become an expert in product knowledge to provide solutions to customer questions and concerns
• Gather and input customer order information
• Develop effective questioning to determine customer needs and provide practical solutions
• Remain professional, courteous, helpful, and sympathetic to customer needs at all times
• Perform customer outreach and educate them on services and products
• Work collectively with customer support and management team to improve the customer experience and increase customer retainment
• Raise issues of concern or problems to the attention of upper management
• Perform other duties as assigned by management

Customer Support Associate Qualifications:

• No experience necessary we will train in all aspects of the position
• High school diploma or GED
• Call center, sales, customer service, retail, or service industry background is a plus
• Ability to communicate effectively and sensitively to customer complaints
• Detail-oriented with excellent follow-up practices
• Ability to think quick on your feet and ask questions
• Ability to work untraditional hours and show flexibility
• Ability to adapt to change and address multiple issues simultaneously

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