McDonald’s-Raccoon Valley Partners Hiring for Customer Service Manager (CSM) at Remote Full Time

Job brief

We are looking for an experienced Customer Service Manager to provide excellent customer service and promote this idea throughout the organization. The goal is to keep the department running efficiently and profitably, to increase customer satisfaction, loyalty, and retention, and to meet their expectations.

Responsibilities

• Improve customer service experience, create engaged customers, and facilitate organic growth
• Take ownership of customers’ issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused toward that mission
• Develop service procedures, policies, and standards
• Keep accurate records and document customer service actions and discussions
• Analyze statistics and compile accurate s
• Recruit, mentor, and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of the industry’s developments and apply best practices to areas of improvement
• Control resources and utilize assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities

Requirements and skills

• Proven working experience as a Customer Service Manager, Retail Manager, or Assistant Manager
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Proficiency in English
• Working knowledge of customer service software, databases, and tools
• Awareness of the industry’s latest technology trends and applications
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
• BS degree in Business Administration or a related field

Job Types: Full-time, Part-time

Pay: $31,549.43 – $89,167.87 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• Microsoft Office: 1 year (Preferred)
• Sales: 1 year (Preferred)

Work Location: Remote