McDonald Jones Homes Hiring for Customer Project Coordinator at Maitland, New South Wales, Australia Full Time

• Join the most recognised and respected residential home builder in NSW
• Provide support and assistance to our customers throughout the preconstruction process
• Based in the Thornton office | Permanent and 12 month contracts available

From architecturally designed first homes to luxurious residences, from multi-residential projects to investment properties, McDonald Jones Homes has grown and evolved to offer a range of building services that cater to diverse needs, goals and budgets and today we are recognised as one of Australia’s leading builders of residential homes. We strive to set the benchmark in the new home building industry while ensuring that our people, both customers and staff, are at the centre of everything we do along the way.

We are proud to belong to the NEX Building Group, a diverse and expanding organisation with over 1000 passionate employees whose purpose is to build beautiful homes for Australians. Established in 1987 and continuing to evolve both organically and through acquisition, we are well positioned for growth and committed to achieving our vision of being Australia’s leading home building group.

About the opportunity

The Project Coordinator is an integral member of the operations team, s to the Project Manager and is part of the Hunter Project delivery team. The key focus of this role is to guide and support our customers throughout the preconstruction process of building their new home to ensure a high-quality file is delivered to the construction team. More specifically, you will:

• Be responsible for working with and meeting with your allocated customers through their home building journey
• Be the critical conduit between the client and the business, providing all customers with an unbeatable customer service experience including dispute resolution and negotiation skills
• Work within a fast-paced energetic team, providing quick solutions to any problems which may arise
• Successfully manage multiple clients from Deposit through to Site Start, ensuring that plans and contract documents are accurate and available for client presentation meetings
• Ensure all information is collated for other McDonald Jones Homes departments so that they can complete their works accurately
• Help to ensure that the administrative tasks meet each critical deadline to keep the clients’ administrative process on track within the specified timeframe

About you

You will share a passion for our purpose to be Australia’s number one residential builder and be aligned to our core values. In addition, you will demonstrate:

• A commitment to providing all customers with a professional and unbeatable customer experience
• Previous experience is a customer service and support role
• The ability to work under pressure successfully managing multiple clients and prioritising workloads
• Ideally some knowledge of the residential construction industry (building your own home etc)
• Exposure to building plans and contracts
• intermediate knowledge and use of Microsoft Office Suite (Outlook, Word, PowerPoint, Excel)

Our commitment

We believe that our employee community is a key strength of our organisation, and we aim to attract the best talent to achieve our strategic goal of being Australia’s number one leading home building group and Employer of Choice in our sector. Our leaders create inclusive teams and value the individual contributions of our employees. We value safety and integrity, and we lead the way in innovation and building better.

Interested?

The appointment of successful applicants will be subject to satisfactory employment screening and depending on the inherent requirements of the role, may involve the completion of a National Police Check and pre-employment medical.

Apply today!

If you are determined to make a difference and want to join an innovative and inclusive organisation committed to building better lives, click on the APPLY button. To find out more about NEX Building Group go to https://nexbg.com.au/ and https://www.mcdonaldjoneshomes.com.au/ or follow us on LinkedIn.