MaxPeople Hiring for Customer Service Representative at Burlington, ON Full Time

MaxPeople is a professional Human Resources and Legal consulting firm offering clients customized approaches to create a people strategy that impacts business growth. We partner with small and mid-size companies across industries. With over 15 years of experience, we strive to help companies and their employees be more focused, happier, and more productive whether at work or at play. MaxPeople is a team of consultants, advisors, business professionals and next-gen leaders, inspired by a passion for the work we do. We’re here to work, learn, laugh, and grow. We take our work very seriously, but ourselves, not as much.

About Our Client

Our client is a Canadian leader in the competitive chemical distribution space offering a wide range of products and logistics solutions to their clients. They work to deliver quality products at competitive prices in a global marketplace from supplier to customer.

What you’ll be doing:
You will provide excellent Customer Service to our Customers and Suppliers and communicate and support

internally the Sales, Quality and Logistics team.

Process customer orders and purchase orders to Suppliers within the set company standard

Follow up with suppliers with respect to availability of product and supporting information such as Certificates of Analysis and Weight Tickets

Order management and communication with customers on delivery requirements and dates and additional documentation as requested/required such as Certificates of Analysis and Weight Tickets

Prepare the shipping documents for the logistics team for Quoting purposes such as the Bill of Lading and Trucking Instructions

Prepare Canadian and US customs clearance documentation

Write up Non-Conformances as required

Evaluate and identify opportunities to drive process improvements that impact the customer experience

Works closely with the Sales Team to build relationships with customers

Responds to customer complaints by providing appropriate solutions and alternatives in a timely manner and follows up to ensure satisfactory resolution

Build relationships and trust with customers through open and interactive communication

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up with customers to ensure resolution

Transcribing supplier Certificate of Analysis to the client’s Certificate of Analysis format

Completes administrative tasks and special projects as assigned by the Customer Service Manager.

What we require:
Post-Secondary Education; College Diploma in Business or equivalent would be preferred

5-7 years of proven customer support experience or experience as a customer service representative

Strong phone contact handling skills and active listening

Chemical distribution experience is an asset

Technically adept; experience with Chempax would be an asset

Customer orientation and ability to adapt/respond to different types of personalities

Excellent communication and presentation skills

Experience with using Microsoft Office

Ability to multi-task, prioritize workflow, and manage time effectively

As part of our commitment to inclusivity, diversity, equity and accessibility, our goal is a workforce that reflects the communities we serve. We welcome all qualified applicants to apply including individuals with disabilities, those who identify as Black, Indigenous or persons of color, members of the LGBTQ2S+ community and others.

We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. We are happy to honor accommodations at any part of the recruitment process and invite you to let us know how we can help.