Maximus Inc Hiring for Training Coordinator (Remote – New York City) Job at Manhattan Full Time

We have an exciting opportunity for a Training Coordinator in Conflict-Free Evaluation and Enrollment Center Expansion (CFEEC/IA) Project. This position will provide support to the CFEEC/IA Project in NYC.

This is an office-based position that is temporarily remote in the state of New York. This position reports to the Supervisor – Training, CFEEC/IA.

About the Conflict-Free Evaluation and Enrollment Center (CFEEC)

The Conflict-Free Evaluation and Enrollment Center (CFEEC) serves the State of New York by conducting a UAS assessment to determine eligibility for community-based long-term services. The outcome of the assessment informs whether the individual qualifies for in-home services. We are rapidly expanding and have numerous exciting opportunities across the state!

Essential Duties and Responsibilities:

• Design, develop and implement training materials
• Develop training schedules (in coordination with other managers and WFM staff) based on the evaluation of the need for new staff and subcontractor personnel
• Facilitate and deliver classroom-style training on an initial and ongoing basis
• Ensure that program staff are provided with updated knowledge of the Medicaid
• Provide administrative support to training classes and team members including class rosters, attendance sheets, assessments, test logs, evaluations, etc.
• Community Based Long-Term Care Programs, community resources, and options for clients
• Conduct role-playing activities to develop interpersonal skills (e.g., teamwork and conflict management)
• Communicate operating policies and procedures that are in compliance with the contractual agreement
• Assess the impact of each training course on staff performance and contributes to training material development and updates

Minimum Requirements:

• At least 2 years of Call Center Operations or Training experience
• Skillful in navigating through current and new methods of technology to collaborate with colleagues and deliver training
• Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects
• Adept at speaking effectively in interpersonal situations and before groups of people
• Advanced level proficiency in Microsoft Office (Power Point, Excel, Word, and Outlook)

Preferred Experience

• 1 year of direct training experience in a human services environment and/or with instructional design and development
• 1 year of CFEEC Project Experience
• Hands on experience with e-learning platforms
• Direct experience utilizing Zoom and/or Microsoft Teams for training

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: Remote