Maurices Hiring for SYSTEMS ADMINISTRATOR III at Duluth, Minnesota Full Time

Brand Overview:

maurices is a women’s apparel retailer that celebrates feel good fashion for real life. It’s committed to its service with style promise and offering affordable fashion that takes women from workday to weekend and all of life’s adventures in between. With inclusive sizing from 0-24, maurices is famous for its versatile styles including key categories such as denim, dresses, tops, and more. Established in 1931, maurices operates 935 stores in communities across North America. Discover even more fashion at maurices.com.Ready to apply? We currently have an opportunity for a Systems Administrator III -maurices to join our team located at our Corporate Office-maurices-Duluth, MN 55802.

Ready to help bring feel good fashion for real life™ to hometowns across North America?  Join our family of amazing individuals in our corporate office in Duluth, Minnesota, ranked one of the Top 100 Best Places to Live in 2019. Since 1931, we’ve helped women look and feel their best every day — making maurices not only a special place to shop, but a great place to work and connect. Apply today!

Position Overview:

As the Systems Administrator III, you will ensure successful support and operation of business systems software and the enterprise business continuity platform utilized by maurices. You will evaluate business needs against our current technology platforms and work with diverse teams to implement new solutions and technology. You will also ensure the stability, supportability and security of customer-facing systems through oversight of managed delivery partners.

Performance requirements

• Support associate facing technologies and the enterprise identity management platform
• Provide service delivery oversight to maurices managed services partner and ensure outstanding support and operations through the achievement of service level objectives.
• Act as primary liaison between business partners and IT support and operations, reducing friction in communications, request management, and issue resolution
• Regularly plan, schedule and conduct meetings to analyze business needs, information, and processes to maintain stability, identify efficiency opportunities, and define continuous improvement initiatives.
• Keep abreast of developments, releases, roadmaps and issues of applications and business continuity platforms, and share the information with interested parties
• Work with diverse teams to coordinate project activities and share knowledge
• Provide training on the proper use and security of all systems, including new procedures when necessary
• Serve as lead solutions architect for the identity and access management and work with diverse teams to ensure the effectiveness of the platform
• Embrace disciplined IT service management principles
• Commitment to Service Management frameworks that include Incident, Change, and Problem Management excellence
• Understand, review, and approve performance metrics to ensure agreed-upon outcomes are delivered
• Create, maintain, and analyze documentation to enable effective use and efficient ongoing support operations via the Service Desk.
• Coordinate and track efforts with vendors during system outages, malfunctions, updates, and upgrades, assisting as required.
• Responsible for on-call duties to provide application / hardware support during off hours as scheduled by supervisor. Serves as backup for other on-call team members.
• Consult with others to assess, analyze, and ensure the resolution technical problems/issues
• Serves as an escalation point for issues arising from the Service Desk, communicates outages and maintenance schedules to associates
• Enable growth initiatives and lead risk mitigation initiatives
• Coordinates and assists with new system implementations as required.
• Leads business continuity/disaster recovery planning and actual execution of business continuity/disaster recovery events
• Ensures all assigned tasks are completed as directed and on time

Work Experience and education requirements

Education and Experience

• Qualified applicants will have achieved an Bachelor’s degree in Information Technology or Computer Science
• Have at least five (15) years of related experience and/or training or an equivalent combination of education and experience
• Experience with designing, deploying, managing, and configuring on-premise server solutions and SaaS preferred.
• Experience managing retail solutions supporting human resources, finance, merchandising, marketing, real estate, sourcing, loyalty, and supply chain preferred.
• Experience maintaining identity and access management platforms (Microsoft Identity Manager, Saviynt Enterprise Identity Cloud Management Cloud) preferred. Knowledge of engineering and administration of Linux or Windows systems required.
• Candidates must have a passion for Information Technology and have strong customer service skills.
• Candidates must possess strong analytical and problem-solving skills.