Maui Beachfront Rentals Hiring for Vacation Rental Booking & Digital Marketing Specialist at Lahaina, HI Full Time

Vacation Rental Booking & Digital Marketing Specialist:

Responsible for all vacation rental bookings, guest experience and online digital marketing & branding.

This is a hybrid sales, guest management and marketing role. You will take calls and answer emails from guests that want to book but may need to redirect them or “sell” them on a better unit or dates. Anticipate their needs and expectation by effectively communicating.

You will provide guest assistance for in-unit guests and communicate with field team to coordinate maintenance needs, housekeeping updates and unit scheduling.

This role will also be responsible for all online social media pages, SEO, SMO, analysis of analytics to target desired markets, google placements, print and newsletter copy, in addition to working with GM on new owner accounts.

Responsibilities:

– Personally responsible for and able to understand, manage and use social media pages, SEO, SMO, analysis of analytics to target desired markets, google placements, print and newsletter copy to drive bookings and sales.

-Respond in timely, professional, and energetic ways to emails, phone calls and social media requests for information and bookings.

-Servicing guests during their stay via email and phone.

-Intake and find solutions for complaints coming from in-unit guests in a positive and helpful manner and then communicate the needs to our field and management teams. (Typical issues are housekeeping, insect, or A/C related)

-Maintaining a positive and productive focused attitude when working with guests, owners, associates, and all company affiliates.

-Communicate effectively with the owner and operations management teams.

-Demonstrate excellence in customer service and guest relations

Recommended Experience:

Demonstrated excellence in customer service and guest relations

SEO, SMO and Google Analytics Analysis

Digital and print branding
Social media management
Ability to exercise good judgment in making decisions
History of solution-oriented attitude and the ability to prioritize tasks
3+ years’ experience with Digital Marketing
2+ year residency on the island of Maui *REQUIRED*
Proficiency in Microsoft Office Applications

Company: One of the longest standing management companies in the state with over 32 years of experience on West and South Maui. A generational family owned and operated business with great culture and diversity, and a fun, productive, and empowering work environment.

Job Type: Full-time salary position requiring work beyond a 9-5pm schedule.

Salary: $60k-$70K

• Company Paid Health insurance
• Vacation Time after 1 year;

Job Type: Full-time

Pay: $60,000.00 – $70,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Application Question(s):

• ONLY APPLICANTS WHO ARE CURRENTLY ON MAUI WILL BE CONSIDERED

Experience:

• Marketing: 3 years (Required)

Work Location: In person