Matthew Algie Looking for Coffee Field Service Engineer – London – North / East at London Full Time

About us:                     We’re born and bred in Glasgow. Our business was founded on the Clyde back in 1864, and we’re still here today. We are proud to roast exceptional coffee for thousands of cafés and hospitality businesses across the UK & Ireland.

Our workforce has grown to over 200 to support our expanding customer base, product range and service offering. We count some of the industry’s leading talents among our staff, from green coffee buyers and roasting technicians, to barista trainers and field engineers. 

Do you want to join our team of top talent in an exciting and industry-leading organisation? Read on!

Position:                      Coffee Field Service Engineer – London

Location:                     Field Based, the ideal candidate will be based in East/North London to cover the City of London and surrounding area, as far as Enfield in the north and Romford to the East. This area will extend when providing holiday and weekend cover.

Job Type:                    Full time, Permanent. Monday to Friday, daytime, weekend cover on rota (1-in-4)

Salary:                         £33,500.00 per annum, inclusive of overtime (Base £29,500.00)

Benefits:                      28 days annual leave increasing with length of service, plus 4 public holidays, Service vehicle, private pension, private medical cash-back scheme membership, employee assistance programme, staff discounts and more!

Purpose of Role: 

As a Field Service Engineer, you will be the face of our business to install, maintain and repair coffee equipment across our broad portfolio of customer accounts. 

Each day will be different, with a mix of planned maintenance plus reactive calls for machine malfunctions and breakdowns. After your full training is provided, you will have the support of our Technical Team to schedule your day with a good amount of autonomy over your jobs. We have a realistic approach to the number of jobs assigned to you each day, allowing you the time to ensure that you meet all current safety and legislative regulations and satisfy customer requirements. You will aim to ensure that all fault calls are attended to promptly, in the most efficient way, in the most cost-effective manner, and to customer requirements.

It will be your responsibility to monitor part usage to ensure spares are kept at the levels as laid out in the company policy to ensure our ‘First Time Fix’ KPI is met. Parts allocation will be unique to your patch and machines you will encounter, and will be replenished via a buy box system. 

Day-to-day, you will attend calls individually, but with the support of an experienced team around you only a call away if you need support on a job. On-going training will be provided as and when required. 

Experience

It is essential that you have thorough working knowledge of electrical and mechanical maintenance, with a proven track record within a customer-facing service environment. Field Service experience is preferred but not essential.

Essential Skills / Knowledge

City & Guilds or equivalent certificate in Electrical/Mechanical
Excellent customer communication and customer service skills
Ability to understand technical diagrams and manuals
Track record of meeting or exceeding KPIs 
Full driving license 

Personal Attributes

Ability to work independently and as part of a team
Logical approach to problem solving
Methodical approach to fault-finding
Excellent timekeeping 

Application

If this sounds like you, then you could be the right fit for us! Please click APPLY, upload your CV and we’ll be in touch as soon as we can. 

Thanks, from the Team @ Tchibo Coffee International

Equal Opportunities:

We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.

Our selection for recruitment does not discriminate on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnicity, ethnic or national origin, religion or belief, sex or sexual orientation or gender reassignment status (protected characteristics).

You may have experience of the following: Field Service Engineer, Service Engineering, Maintenance Engineer, Mobile Support Engineer, Field Service Technician, Maintenance Technician, Installation, Repairs, Coffee engineer