Match Inc Hiring for Customer Service Representative (Medicare) at Austin, TX Full Time

Job Title : Customer Service Representative- (Medicaid experience)

Duration : 3 months (with possibility of extension or conversion)

Work Location : Austin, TX 78727(Remote)

Primary Skill:

Call and Conversation Management

Responsibilities:

Communicate with third parties, clients, providers, update and maintain various systems/tools per standard process documentation.

Execute transactions without minimal direction.

Enter data and retrieve information from group specific system.

Answer calls from Providers, Medicaid clients and Third Parties.

Verify and update other insurance coverage.

Communicate with Medicaid clients regarding insurance coverage and Program benefits.

Respond to various requests for information, as needed.

Escalate to supervisor as appropriate.

Follow established policies, procedures and methods.

Meet established goals and objectives.

All other duties as assigned.

Basic Qualifications:

High School Diploma, GED or Call Center Experience

Job Type: Contract

Salary: $15.00 – $20.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Austin, TX 78727: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call center: 2 years (Preferred)
• Customer service: 2 years (Preferred)

Work Location: In person