Mason Companies, Inc Hiring for Instructional Designer/Trainer Job at Chippewa Falls, WI Full Time

What We Do:
We are a family-owned, multi-channel retailer located in West-Central Wisconsin that has proudly been in business for more than 117 years. We own and operate 10 businesses that sell everything from shoes and apparel to bedding and electronics through our E-Commerce websites and direct mail catalogs, with some businesses offering our own proprietary credit payment option. We have a strong commitment to support the communities where we work and live.

The Customer Care Instructional Designer will be given the opportunity to grow and learn in a fast paced, energetic and fun atmosphere. You will get the opportunity to Assist in establishing and maintaining network connectivity, performance, and monitoring and assists in troubleshooting network issues.

What you’ll need:

• Superior writing, editing and proofreading skills
• Strong customer service skills required
• Strong collaboration and reporting skills
• Task, team, and deadline-oriented
• Ability to positively influence others
• An Associate degree in education, instructional design, educational technology, curriculum design, instructional media or related. May consider candidates who have 3-4 years of relevant work experience, in lieu of degree
• 1-2 years of progressively responsible and proven experience in instructional design, development and delivery using multiple modalities
• Prior work and/or content experience within a Customer Care Center or Customer Service area, preferably related to new employees, incumbent training and job-aids
• In-depth knowledge of adult and active learning theories and instructional design models, lesson and curriculum planning skills
• Visual design skills (Articulate Suite such as Storyline & Captivate, Dreamweaver, Photoshop, Illustrator)
• Training certification preferred

What you’ll do:

• Use instructional design and multi-media skills to design and develop new learning materials including videos, e-learning modules, workbooks, instructor guides and job aids that will drive high performing results in the Customer Care Center
• Modify and update existing training curriculum, content, job aids, policies and processes as needed
• Collaborate with Customer Care Leadership and Operations team to analyze and prioritize onboarding and skills gap training and development needs
• Work with subject matter experts to identify target audience’s training needs and ensure quality and accuracy of designs. Create learning objectives that meet Customer Care Center’s strategic and operational requirements
• Facilitate training delivery of new employee and gap training sessions.
• Assist in the review of program evaluations, test results, production key performance indicators, and manager feedback on training effectiveness. Make recommendations for program improvement
• Manage uploading and maintaining training content, job aids and knowledge articles for Customer Care Center
• Keep informed on the latest trends and best practices in learning technologies, facilitation and instructional design
• Perform training administrative functions, including maintaining class schedules for learners and courses, set up of the training room, coordinate the use of equipment, materials, IDs and other training administrative tasks. Project management. The ability to hit deadlines and clearly communicate project progress to Customer Care Center Leadership

What you’ll get:

• Competitive Benefits
• 35% store discount
• Companywide events