Masergy Hiring for Account Manager I Full Time

Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation’s largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services.

Job Summary

The Account Manager is responsible for managing the retention and expansion of Masergy’s existing account base through building and maintaining strategic relationships with key stakeholders and users through proactive outreach, quality business reviews, and strategic advising by aligning the relevant Masergy resources with the customers’ needs and initiatives. The Account Manager will be expected to drive strong Net Promoter Scores, increased cross sell and up sell, as well as optimal renewals at time of term expiration through proactive management and care of assigned book of business

Job Description

Core Responsibilities

• Meet all assigned sales revenue and base growth targets
• Coordinate and lead Quality Business Reviews with customers to ensure they maximize their investment and relationship with Masergy
• Proactively ensure customers are educated on Masergy’s entire value proposition across different products and services
• Utilize direct and channel networks to increase footprint within the install base
• Develop and maintain detailed account plans including relationship maps
• Develop and grow upsell and cross sell pipeline in territory
• Act as the primary point of contact for assigned customers, and coordinate internal teams to service customer need
• Work with Sales Engineers and lead technical discovery and design
• Work with Pricing, Contract Admin, Sales Leadership and Finance to create and gain approval on sales quotes and proposals
• Proactive outreach to existing customers
• Preparation and presentation of materials for QBRs
• Coordination with support, implementation, accounting for customer inquiries and issues
• Record and progress sales activity within CRM tool
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff – be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team – make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what’s right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Education

Bachelor’s Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

Salary:

Pay Range: This job can be performed in New York with a Pay Range of $75,000.00 – $168,000.00

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

Targeted Commission: $50,000

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.