Mart Marketer Hiring for Customer Service Assistant at Charlotte, NC Full Time

As a Customer Service Assistant, you will be responsible for providing exceptional customer support and ensuring overall customer satisfaction. You will serve as the primary point of contact for customers, assisting them with inquiries, resolving issues, and maintaining a positive customer experience. The ideal candidate should possess excellent communication skills, strong problem-solving abilities, and a genuine passion for delivering exceptional service.

Responsibilities:
Provide outstanding customer service by promptly responding to customer inquiries through various channels such as phone, email, and live chat.

Assist customers with product information, pricing, order status, and general inquiries in a professional and courteous manner.

Resolve customer complaints, concerns, and issues in a timely and efficient manner, aiming to achieve customer satisfaction.

Maintain a thorough knowledge of company products, services, policies, and procedures to accurately address customer inquiries and provide appropriate solutions.

Continuously strive to improve customer service by staying up to date with product knowledge, customer service trends, and industry best practices.

Participate in training sessions and workshops to enhance customer service skills and knowledge.

Proactively contribute to a positive and collaborative team environment, sharing feedback, suggestions, and ideas to improve overall customer service operations.

Requirements:
High school diploma or equivalent; additional education or relevant certifications in customer service is a plus.

Excellent verbal and written communication skills, with the ability to communicate clearly and effectively with customers and team members.

Strong problem-solving skills and the ability to think quickly on your feet to provide efficient solutions.

Empathy and patience when dealing with customers, ensuring a positive and professional customer experience.

Ability to multitask, prioritize, and manage time effectively to meet customer needs and achieve performance targets.