Mart Marketer Hiring for Call Center Customer Service Agent at Jersey City, NJ Full Time

The Call Center Customer Service Assistant is responsible for providing exceptional customer service and support to callers, ensuring customer satisfaction and promoting a positive image of the organization. This role involves handling incoming calls, addressing customer inquiries and concerns, and resolving issues in a timely and professional manner. The Customer Service Assistant must possess excellent communication skills, patience, empathy, and problem-solving abilities to effectively assist customers and maintain high service standards.

Responsibilities:
Answer incoming calls promptly and professionally, greeting customers and addressing their needs in a courteous and helpful manner.

Listen attentively to customer inquiries and concerns, demonstrating empathy and understanding.

Provide accurate and detailed information about products, services, policies, and procedures to customers.

Assist customers in troubleshooting issues, providing step-by-step instructions and guidance to resolve problems.

Record customer information, inquiries, and actions taken in the call center database or CRM system.

Follow standard operating procedures for call handling, ensuring adherence to quality and service level agreements.

Escalate complex or unresolved issues to the appropriate department or supervisor for further assistance.

Participate in ongoing training and development programs to enhance skills and knowledge.

Handle customer inquiries and requests via email or chat platforms as required.

Identify opportunities for process improvements and provide feedback to supervisors.

Qualifications and Skills:
High school diploma or equivalent; further education or relevant certifications are a plus.

Excellent verbal and written communication skills in the language(s) required for customer interactions.

Strong active listening and problem-solving abilities.

Patience, empathy, and the ability to remain calm and professional under pressure.

Ability to navigate computer systems and use relevant software applications effectively.

Strong time management and organizational skills to handle multiple tasks and prioritize effectively.

Ability to work in a team-oriented environment and collaborate with colleagues.

Flexibility to work in shifts, including evenings, weekends, and holidays.