Marsh & McLennan Companies Hiring for Desktop Support Job at Sydney Full Time

Overview:

A unique opportunity exists for a Senior Analyst – Desktop and Technical Support to join the dedicated and high performing Marsh McLennan Global Technology team. Reporting to the Onsite Technical Support Manager, you will be responsible for providing technical support, training, and guidance to users in our Australian offices. This position works closely with a broad range of internal stakeholders and other IT staff both locally and globally.

Key Responsibilities: **

• Responding to requests within a timely manner with an appropriate level of urgency, and following up with customers on all issues

• Escalates and coordinates Service Desk requests to appropriate support groups

• Assists in the installation, training, maintenance, troubleshooting, and repair of desktop/laptop technology hardware and software

• Assists in disconnecting, moving, and reconnecting desktop technology hardware for a single user, multi-user, and office moves

• Administer user accounts via Active Directory and other related tools

• Administration of local servers, switches, and IP phone systems

• Manage and maintain an accurate inventory of local hardware assets

• Coordinate hardware and software requests, ordering items once approved and timely processing of invoices

• Ad hoc project work involving the application of systems analysis techniques, researching technology options, and user consultation

This position will suit a highly motivated and pro-active individual with a passion for technology and providing excellent customer service with follow up to key stakeholders.

Additionally, you will have: **

• Proven experience in a Global Service Desk environment or similar

• Experience with maintaining a network environment and working within a team to achieve timely completion of tasks

• Ability to communicate effectively to a diverse stakeholder group

• Exceptional problem solving and analytical skills

• Strong knowledge of Windows-based Operating Systems in addition to the Apple Mac Operating System

• Knowledge of standard PC software/applications (ie. MS Office, Anti-Virus, Email, Instant Messaging, Drive Encryptions, etc).

• Understanding of Active Directory and Microsoft Exchange environments

• Solid understanding of remote connectivity issues, such as VPN and wireless networking

• Experience with Mobile Device Management for Android and iOS devices

• A Bachelor’s degree in Information Technology or a related area will be well regarded

About Marsh**

Marsh is a global leader in insurance broking and risk management. Marsh helps clients succeed by defining, designing, and delivering innovative industry-specific solutions that help them effectively manage risk. Marsh’s approximately 30,000 colleagues work together to serve clients in more than 130 countries. Marsh is a wholly-owned subsidiary of Marsh McLennan Companies (NYSE: MMC), a global professional services firm offering clients advice and solutions in the areas of risk, strategy, and people.

If you are looking for a challenging new role in a truly global organization that is committed to innovation and excellence, then look no further than Marsh.

Applications will only be accepted from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal Record Check before the commencement of employment.__

Marsh is an equal opportunity employer committed to embracing a diverse and inclusive work environment. We aim to attract and retain the best people regardless of their gender, marital/parental status, ethnic origin, nationality, age, background, disability, sexual orientation and gender identity.**

At Marsh McLennan, we understand the complexity, and the reality, of the modern career path. If your experience looks a little different from what we’ve identified and you think you would be a great fit for the role, we would love to hear from you.

Job Types: Full-time, Permanent

Benefits:

• Work from home

Schedule:

• Shift work

Experience:

• Information & Communication Technology Occupations: 1 year (Preferred)
• CISCO: 1 year (Preferred)

Licence/Certification:

• CISCO (Preferred)

Work Authorisation:

• Australia (Preferred)

Shift availability:

• Night Shift (Preferred)
• Day Shift (Preferred)
• Overnight Shift (Preferred)