Marriott Vacations Worldwide Hiring for Front Desk Supervisor Virtual Hiring Event at Steamboat Springs, CO Full Time

Front Desk Supervisor

**Position Avaliable in Vail & Breckenridge **

Job Summary

• Supervise the Guest Services staff to ensure excellent owner/guest service. Respond to any questions from owner/guests, and follow up with them to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply owner/guests with information regarding property amenities, services, room features, and local areas of interest and activities. Respond to owner/guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers. Contact appropriate individual or department as necessary to resolve owner/guest requests.
• Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
• CORE WORK ACTIVITIES
• Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
• Follow company policies and procedures; accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Ensure adherence to quality standards.
• Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other duties as assigned.
• Attention to customer service with a professional and pleasant personality.
• Available to work a flexible schedule including evenings, weekends, and holidays.

Requirements:

• Must be able to work a flexible schedule, including complete weekend and holiday availability
• Must have great customer service skills – all of our positions come into contact with guests!

What does MVW offer?

• Competitive Pay!
• Medical/Dental/Vision/401K opportunities!
• Travel discounts!
• Credit Union Membership!
• Growth and Development Opportunities!

Employment-based visa sponsorship not available for this position. Applicants must be authorized to work lawfully in the United States for Marriott Vacations Worldwide.

What is a virtual interview?

Virtual interviews help employers connect with job seekers when they are not in the same physical location. Since hiring is a human process, employers would like to talk with you online (chat, video or phone) to see if you meet the requirements for the job.