Marriott International, Inc Hiring for Human Resources Officer at London Full Time

Posting Date Aug 04, 2021

Job Number 21085778

Job Category Human Resources

Location Sheraton Grand London Park Lane, Piccadilly, London, London, United Kingdom VIEW ON MAP

Brand Sheraton Hotels & Resorts

Schedule Full-Time

Relocation? N

Position Type Non-Management

Located Remotely? N

At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Job Summary

To provide a proactive and supportive integrated Human Resources service, covering all elements of HR Generalist, L&D and Talent Acquisition support. To ensure that the HR Department is approachable, helpful and meets the needs of our ‘customers’ at all times. Assisting the Senior HR Manager and other members of the HR Team to develop and implement initiatives whilst ensuring that all associates are treated in a positive, fair and supportive manner throughout their employment. The role is primarily responsible for the Sheraton Grand Hotel Park Lane and may be asked to support other hotels or office locations as required.

CORE WORK ACTIVITIES

General and Administration

Respond to questions, requests, and concerns from employees regarding Company and Human Resources programs, policies and guidelines (e.g. Marriott Benefits schemes, proactively seeking new local benefits) or records their responses and passing them on to Human Resources Managers

To maintain an ‘open door’ policy in HR and be personally available to all employees for work / personal problems, grievances, benefit requests, queries and suggestions.

To provide an advice service to both managers and employees on HR policy, legal requirements, staffing issues, and act as an arbitrator where necessary.

Attend morning meetings when required.

Liaison with internal and external legal providers to achieve successful agreements managing the full employee relations cycle (in conjunction with Sr. HR Manager).

Ensure all disciplinary and grievance procedures are carried out according to policy. Provide a source of information to HOD’s on complex/difficult issues. (in conjunction with Sr HR Manager) Ensures disciplinary procedures and documentation are completed according to Standard Operating Procedures.

Develop and define HR policies; roll out, train and monitor for effective implementation (in conjunction with the other HR Colleagues).

Ensure compliance with all HR legislation and keep up to date with changes to UK law.

Communicate key legislation to relevant staff. Ensure all Marriott policies related to HR are adhered to at all times.

Take active role in projects and teams and be prepared to take leadership where appropriate or act as an advisor on any HR issues.

Attend and play an active part in all necessary meetings – which can include Departmental, H&S, ARC and other designated meetings.

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge and skills

Participates in the associate performance appraisal process, providing feedback as needed.

Ensure Fourth HR and Payroll System and MHUB data is always correct and up to date; correct system user access levels.

Ensure all personnel files are accurate and up to date. Ensure full file audits are completed annually. Assist in creating monthly HR checklists and any other reporting requirements.

Maintain confidentiality and security of employee and property records, files, and information.

Create, maintain and drive and physical filing systems within the Human Resources offices, storage and archive. Ensure accurate maintenance of all employee records and files (e.g. personnel file information, interview documents, Reference checks, Criminal Background checks, Employee relations).

Control and storage of leaver files, ensuring their records are secured safely and leaver’s paperwork is completed.

All office correspondence to be completed in a professional and timely manner (e.g. reference letters, issuing annual hotel sign offs, preparation and distribution of hotel newsletters, payslip flyers, training invitations).

Tracking of any Human Resources related data.

Control and updating of Human Resources Notice boards.

Control and ordering of office stationery.

Associate Engagement:
Drive and own the Take Care calendar.

Fully support (or program lead) the annual Associate End of Year Party as well as any other associate recognition activities as designated by the Sr HR Manager.

Support administration of the annual Engagement survey and coach managers on full cycle, including completion, analysis, feedback and improvement actions. Work closely with Snr HRM, Hotel General Manager and HODs. Involvement in preparing a property wide Engagement action plan that aim to address issues common across the location.

Responsible for maintaining social media channels for communication.

Coordinate the benefits program for all employees and ensure this is communicated throughout and to potential employees.

Ensure that relevant HR information is communicated to Department Heads and employees on a regular basis (Birthday listings, staff listings, etc.).

Coordinate annual long service awards, pins and gifts on a timely basis.

Talent Acquisition:
Recruitment – Co-ordinates and maintains the recruitment process to attract, recruit and retain a diverse management and non-management workforce capable of providing strong functional expertise, creativity and entrepreneurial leadership to the property.

Utilizes selection and career planning processes that identify the best candidates for open positions in a cost effective and efficient manner to meet the business needs of the operation.

Work with hiring managers and drive the recruitment process, including posting positions, screening resumes, organizing and conducting interviews in compliance with the Marriott Talent acquisition process. Use mHUB to manage the applicant workflow. Proactively sourcing potential candidates within/outside of Company using all available resources (e.g. Social media, job posting, careers fairs, networking events and recruitment fairs). Build relationships with local/international schools, universities, colleges and education providers to source suitable candidates for open vacancies, internships, work experience and apprenticeships.

Support candidates throughout the application process. Pre-employment checks, creating offers, issuing regrets and giving interview feedback.

Drive the on-boarding program including orientation, personnel files, documentation, hotel introductions etc.

Drive and lead the work experience program. Support the new starters and managers throughout the probation period.

Learning and Development:
Provide L&D support in the form of statutory training, on-boarding, developmental training, planning and conducting training courses scheduled in the training calendar, tailoring courses where appropriate to meet requirements of the hotel.

Take full responsibility for on-boarding/orientation program (permanent and casual induction) tailoring the program to meet departmental requirements, as well as brand expectation.

Support the effective roll-out and full uptake of all Marriott training initiatives (such as ‘myLearning’, CORE Programmes, LPA optimisation) through provision of effective training and coaching of associates.

Liaise with the Security Department to ensure all Fire Life Safety, First Aid and other H&S/ Security training requirements are carried out in accordance with legislation and Marriott guidelines.

Liaise with the F&B Department to ensure all Food Hygiene and Food Allergy training requirements are carried out in accordance with legislation and Marriott guidelines.

Maintain accurate and up to date records of all training activities and provide management information regarding training needs to key department heads. Ensure all employee training requests are responded to in a timely manner and follow up is conducted where appropriate.

Support the company’s Apprenticeship programme, maintain records of participants and monitor their progress from start to finish.

CANDIDATE PROFILE

Education:
Bachelor’s Degree, High School Diploma or equivalent strongly preferred

Skills and Knowledge:
Demonstrated experience interacting effectively as a team member with all levels of associates; ability to build and maintain effective relationships with a broad group of stakeholders.

Able to influence, drives ideas and effectively address issues guiding others toward the accomplishment of identified goals.

Knowledge of any labour laws and governmental regulations around learning and development and HR in general.

Training and facilitation skills; knowledge of various training methodologies.

Strong planning, organizing and event management skills.

Strong associate relation skills with passionate energy and Marriott culture ability.

Strong analytical skills; can quickly analyse situations.

Ability to use standard software applications and hotel/office systems particularly MS Word, Excel, PowerPoint.

Ability to use all forms of Social Media – i.e. platforms such Facebook, LinkedIn, Twitter – for engagement and outreach.

Ability to creatively execute against a strategy and drive results.

Ability to take constructive, remedial or pro-active action without relying on direction.

Ability to network and build relationships.

Exercises flexibility and good judgment, rather than rigid adherence to procedures in order to accomplish goals.

Effective decision-making skills; can choose a course of action amongst options where there is uncertainty, ambiguity or risk. Strong problem-solving skills.

Ability to work well under pressure.

Strong communication skills (verbal, listening, writing, and presenting). Must be proficient in verbal and written English language.

Actively seeks learning. Enhances personal, professional and business growth through new learning and experience.

Demonstrated ability to consult with HR colleagues and business leaders on complex business issues.

Proven ability to use metrics and data analysis effectively.

Ability to demonstrate financial awareness.

Knowledge of L&D technologies and systems.

Willing to travel to hotels to complete daily duties as required.

OTHER

Performs other related tasks as assigned by management.

Complies with Marriott International Hotels Limited Regional Office policies and procedures.

Working hours as required to do your job but normally not less than 40 hours per week.

Writing – Communicating effectively in writing as appropriate for the needs of the audience.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.