Marks & Spencer Hiring for Finance Assistant Job at Manchester, England Full Time

Summary

You will be working within the Accounts Receivable team, responsible for collecting third party customer debt, raising sundry invoices and credit notes and taking care of queries, both internal and external.

We are looking for someone with credit control experience, who is proactive in their approach to contacting customers and able to foresee potential risks and work towards eliminating these.

You will be able to work in a fast paced environment and manage business partners effectively within a robust and controlled environment.

About the role

Your key accountabilities will include:

• Proactively contact customers on the telephone to collect outstanding debt
• Provide updates on a regular basis on customer aged debt including actions taken, both verbally and written communication
• To ensure business policies and procedures are maintained
• To meet and exceed critical metrics
• To play an integral role in reviewing and updating existing processes with a view to improve them
• To problem solve and manage customer queries in an efficient manner
• To have knowledge of, and act upon risk management processes and have project management experience/skills
• To utilise financial and accounting understanding to propose and implement process and performance improvements

About you

Your skills and experience will include:

• Studying towards AAT or equivalent qualification
• Understanding of fundamental accounting principles (double entry)
• Confident speaking to customers on the telephone
• Understanding of service level agreement s and key performance indicators frameworks
• High level of proficiency in Microsoft Excel

M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk smart/flexible working.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. If you consider yourself to have a disability or learning difficulty which means you are unable to complete the application process online, please get in touch either by phone on 0345 300 3725 or by email [email protected] so we can make alternative arrangements for you.