Marco Technologies Hiring for Technical Account Manager – Managed IT Full Time

Marco is a high-performing technology services company with a track record of creating rewarding careers. Whether you are early in your career ready for an exciting opportunity, or an experienced professional eager to elevate your skills with a Print & IT services and consulting industry leader, then you have come to the right spot.

More about us. We make business technology Simple. Secure. Better. We do it all – from hosted/cloud services, copiers/printers, managed services, phone systems, document management, business IT services and audio/video systems. We are an organization with strong partnerships between sales and service. We have hundreds of sales professionals, engineers, and technicians ready to fix any and all customer problems. With over 50 years in the industry, Marco has a Gold Standard Culture with a focus on employee engagement, client satisfaction, vendor partnerships, and community partnership.

Join our growing team. You won’t regret it.

Marco Technologies is hiring a Technical Account Manager to support our Managed IT clients. Successful candidates will be placed within a level I or level II title depending on experience.

The Technical Account Manager is responsible for ensuring client success post-onboarding. This role involves managing and nurturing client relationships, ensuring contract profitability, client retention and driving increased wallet share. Tasks will involve a combination of pre-scheduled and ad hoc consulting in support of the client’s business strategy. Success of this role is measured by managing to acceptable financial targets and customer satisfaction thresholds made part of key KPIs.

• Successful applicants must reside within driving distance to a Marco Technologies office. A list of Marco offices can be found here .

ESSENTIAL FUNCTIONS:

• Develop and maintain business relationships with clients’ key decision makers and act as a direct point of contact.
• Understand client’s business strategy (including goals, objectives, and challenges) and proactively provide solutions and recommendations to drive their success.
• Conduct regular technical and operational meetings with clients to assess their satisfaction and identify areas of improvement.
• Assist clients with getting the most out of investing in Marco’s services.
• Collaborate with internal teams to ensure seamless delivery of products and services to clients.
• Participate in client technology steering meetings, acting as a trusted advisor providing guidance and insights on industry trends, best practices, and product enhancements.
• Internally knowledge share client strategies, initiatives, changes and assure documentation in internal tools is updated in a timely manner.
• Deliver Client Business Reviews to maintain a multi-year technology roadmap with a now, near, far execution strategy.
• Identify upsell and cross-sell opportunities to maximize client value and maximize revenue growth, including subscription and contract renewals.
• Participate in Marco project meetings regarding client projects in process.
• Assist in resolution of client issues and concerns in a timely and effective manner, escalating as necessary.
• Manage the required non-traditional work hours to meet job duties and responsibilities.
• Act in accordance with Marco policies and procedures as set forth in the employee handbook.
• Uphold Marco’s business ethics by supporting Marco’s vision, mission, and values.
• Exemplify the Gold Standard Experience through every interaction.
• Attend required company and department meetings.

REQUIRED SKILLS:

• Natural aptitude for outcome-based reasoning.
• Demonstrate excellent verbal and written communication skills with internal and external clients.
• Self-starter, ability to plan and implement sales strategy with limited supervision.
• Ability to thrive in a competitive, goal-driven environment.
• Excellent organizational skills with the ability to maintain accurate and detailed records of sales activity.
• Ability to prioritize responsibilities and to operate with changing priorities.
• Demonstrate ability to work effectively and professional with all types of people and situations.
• Demonstrates a strong attention to detail to ensure accuracy and quality.
• Strong desire to collaborate and help others achieve sales success, anticipate their needs and take initiative to ensure positive sales outcomes.
• Proficient with business collaboration tools including Microsoft Office Suite, CRM and company specific programs.

QUALIFICATIONS FOR TECHNICAL ACCOUNT MANAGER I:

• Bachelor’s degree; or equivalent combination of education and experience.
• Experience with service management concepts, systems testing, and evaluation methods (e.g. ITIL v4). Experience with Managed IT and/or Managed Print Service desired.
• Valid Driver’s License, proof of personal insurance and an acceptable driving record.

QUALIFICATIONS FOR TECHNICAL ACCOUNT MANAGER II:

• Bachelor’s degree and two years of relevant experience; or equivalent combination of education and experience.
• Experience with service management concepts, systems testing, and evaluation methods (e.g. ITIL v4). Experience with Managed IT and/or Managed Print Service desired.
• Valid Driver’s License, proof of personal insurance and an acceptable driving record.

Benefits:

We’re not just competitive when it comes to business tech – we’re also pretty proud of what we offer our employees. Our benefits include medical, dental, and vision insurance. We also have paid holidays and vacation, 401k with generous company match, flexible spending accounts, employee purchase program, employer-paid life insurance, voluntary-term life insurance, short and long-term disability, critical illness and accident benefits, and pet insurance. Yes, we care about your furry family too.

• all benefits are dependent on employment status

Equal Opportunity Employer /AA Employer/Minorities/Women/Protected Veterans/Individuals with Disabilities

Applicant Labor Law Posters