Marathon Hardware Hiring for Customer Service Representative at Mississauga, ON Full Time

Marathon Hardware has 6 locations across Canada and we proudly distribute thousands of products throughout North America. Our products range from decorative hardware, hinges & opening systems, drawers & slides, and storage accessories. Our roots have been firmly planted in Canada for nearly 30 years. We source products from around the world to find new and innovative solutions to enhance our customer projects. Our people are our core, and our customers are our focus. We take pride in both our team and ability to serve our customers with the utmost professionalism and personability.

Under the supervision of the Regional Operations Manager, The Customer Service Representative is a front facing role that will offer top of the line service to our customers. This individual aims to develop new customers and continue to provide solutions to existing ones.

Responsibilities:

· Proactively listen to customer needs and advise on best product fit.

· Develop customer relationships and add value and support to the client base.

· Proactively develop sales leads and opportunities.

· Execute inbound and outbound communication with customers, via phone and email.

· Enter customer orders into ERP.

· Communicate with the warehouse team to coordinate in person orders.

· Ensure the showroom is kept clean and always organized.

· Follow up with customers to ensure service levels are met.

· Maintain updated information for customer records, prospects, and proposals through CRM.

· Update customers on products, modifications, changes, and enhancements.

· Offer positive contributions to our culture and business environment.

· Represent Marathon with dignity and respect.

Skills:

· Ability to work as part of a team and independently.

· Ability to multi-task with an attention to detail.

· Impeccable customer service business etiquette.

· Impeccable phone manners and email etiquette.

· Excellent computer skills.

· Ability to work and communicate with diverse groups.

· Organized, autonomous, and resourceful.

Marathon Hardware welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Job Types: Full-time, Permanent

Additional pay:

• Overtime pay

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Store discount
• Tuition reimbursement
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• customer service: 2 years (preferred)

Work remotely:

• No