Manulife Hiring for Customer Service Representative at Halifax, NS Full Time

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

Working Arrangement

Hybrid

Job Description

The opportunity

Accurately and thoroughly handle increasingly complex client service requests at initial point of contact. Provide information and insight on retirement products the member/policy holder may have, typically related to coverage, benefits payments, follow up on outstanding information requests or policy features. Effectively use multiple administrative systems to resolve inquiries, within the defined service standards.

Assist customers with the completion of appropriate forms and other policy requirements Respond to customer inquiries on insurance/investment policies and claims. Take a proactive role in identifying and reporting areas of continuing client concern (trends) and make recommendations to help develop and implement strategies to resolve the issues in order to improve the service experience Recommend client centered resolutions to issues and identify and initiate exceptions within guidelines Identify opportunities and make recommendations to improve operational processes and practices.

Responsible for contributing to a strong collaborative team and building customer working relationships while providing excellent customer service Keep current with company policies, procedures and processes Meet expectations relative to productivity, accuracy and service excellence Process transactions on behalf of clients if/when required.

Responsibilities

Customer service focus and skills

Ability to build positive relationships between customer/company

Commitment to achieving high levels of service excellence

Ability to work independently or with minimal direction, within a team

Excellent communications skills (verbal and written)

Analytical and problem solving skills

Assuming responsibility and taking ownership until resolution

Knowledge of our business policies, procedures and concepts

Ability to effectively organize, prioritize and multi-task

Attention to detail

Post-secondary education with industry certification is preferred or equivalent work experience

Ability to work collaboratively with teams and peers

How will you create impact?

Has authority to operate within defined guidelines and processes/practices

This role is the “Voice of the Customer” to Manulife/John Hancock

Our focus on customer centricity will set us apart from our competition

Providing correct and accurate information to maintain Manulife/John Hancock’s Financial reputation and our client relationships

What motivates you?

You obsess about customers, listen, engage and act for their benefit.

You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

You thrive in teams and enjoy getting things done together.

You take ownership and build solutions, focusing on what matters.

You do what is right, work with integrity and speak up.

You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

Confidently dealing with unclear/unfamiliar expectations from clients

Managing time effectively within a high volume and fast paced work environment

Dealing with multiple cases simultaneously in a timely manner

Maintaining procedural expertise, broad knowledge and keeping current with our systems and products in our rapidly changing environment

Able to deal with differing opinions and personalities in a professional manner

What can we offer you?

A competitive salary and benefits packages.

A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

A focus on growing your career path with us.

Flexible work policies and strong work-life balance.

Professional development and leadership opportunities.

Our commitment to you

Values-first culture

We lead with our Values every day and bring them to life together.

Boundless opportunity

We create opportunities to learn and grow at every stage of your career.

Continuous innovation

We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity and Inclusion

We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship

We build a business that benefits all stakeholders and has a positive social and environmental impact.

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

About John Hancock and Manulife

John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com .

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance , annuities , investments , 401(k) plans , and education savings plans . Additional information about John Hancock may be found at johnhancock.com .

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact [email protected] .