Manitoulin Group of Companies is Looking for OS&D Admin Full Time

Manitoulin Transport has the most extensive transportation network in North America, making it easy to provide dependable on-time delivery and faster transit times. Sustained by its 60 years experience, Manitoulin developed the transportation knowledge that is relied on and trusted by clients in various industries.

• Tracing of freight which includes looking for missing freight, looking up POD’S and B/L’S, finding out when a shipment was delivered, etc.

• Exception reports for customers with dropped trailers – reporting to the shipper the next day by 0900 • Interline exception reports for all partner carrier’s US & Canadian, both northbound and southbound

• All ODFL requests, inbound and outbound, emails & phone calls
• Requests by customers and terminals via phone calls or emails
• Gathering information on shortages no pros, no goods, etc and finding common issues to report to Supervisor.
• Calling the customer with exceptions to verify possible damages, shortages, re-routing and various other duties as requested by the customer regarding delivery problems.
• Obtaining return authorizations from customers or authorizations to reroute or re-deliver as required. Obtaining phone numbers, confirming terms etc.
• Camera checks for missing freight
• Answering emails within 45 minutes
• Dealing with upset customers

Qualifications

• Pleasant mannerism is required
• Well organized
• Ability to work unsupervised
• Knowledge of computers and typing skills are essential
• Fluent in Manitoulin policies & procedures
• Excellent data entry and listening/communicating skills
• Knowledge of dangerous goods transporting
• Ability to prioritize and multi-task
• Ability to handle stressful situations and keep calm
• Team player
• Excellent communication skills, both orally & written
• Providing customers with excellent customer service and escalating issues OTHER:

Additional Information

• Competitive Wages
• Comprehensive Benefits Program
• Profit-Sharing Opportunities
• Opportunities for growth and advancement