Manifest Solutions Corp Hiring for IT Help Desk Support at Longview, TX Full Time

Manifest Solutions is currently seeking an IT Help Desk Support for a position in Longview, TX. This is a second shift position – likely hours will be M-F 3pm-12am.

• Provide first level support for all end-users.
• Troubleshoot and resolve hardware, software and voice/data communication systems issues.
• Escalate calls when appropriate. Write concise, informative tickets.
• Follow up on all tickets in a timely manner and follow through to resolution.

Skill Set:

• Experience using ticketing systems, writing technical support documentation and computer proficiency with hardware and software technologies is required.
• Excellent customer service, verbal and written communication skills are a must.
• The ability to multi-task, prioritize and work under pressure are required.
• Must be willing to work flexible hours when appropriate.
• Prior customer service, call center or help desk experience is required.

Job Types: Full-time, Contract

Pay: From $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• Under 1 year

Schedule:

• Evening shift
• Monday to Friday

Ability to commute/relocate:

• Longview, TX: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)

Work Location: In person