Manderley Turf Products Hiring for Customer Service Representative at Moose Creek, ON Full Time

Strong CUSTOMER SERVICE & SALES skills? PROFESSIONAL & FLEXIBLE? ACCURATE and DETAILED?

Do you understand the importance of WORKING AS A TEAM?

Since 1960, Manderley has been creating beautiful, sustainable lawns for homeowners, builders, and commercial developers. We have prospered by providing excellent products, prompt delivery and superb service. Manderley was instrumental in establishing and organizing the sod industry in Canada and to this day remains at the forefront as a respected leader in pioneering new products, services and processes that improve our client experience and reduces our impact on the environment.

The Customer Service Representative (CSR) is responsible for incoming telephone sales for retail and commercial business. The CSR is accountable for dealing with customer complaints, inquiries, and processing transactions. CSR understands his/her role as brand ambassador and provides positive brand experiences to all customers. Ability to work 40-hour work weeks and occasional weekends in the season are essential. Our season runs from mid-April to mid-November, weather dependent.

Compensation is $18 hourly rate, overtime, and potential sales bonuses.

Core Competencies

Customer Focus

Communication

Energy & Stress

Teamwork

Quality Orientation

Problem Solving

Accountability and Dependability

Ethics and Integrity

Job Duties

Assist customers with standard account-related requests

Manage client accounts, relationships, and retention

Ensure client accounts are paid in a timely manner

Accurately enter orders into system

Stop payments as requested

Process necessary paperwork to rebate customer service charges

Handle client grievances

Other duties as required

Requirements

2-3 years’ experience in an office environment

Strong customer service and troubleshooting skills

Exceptional conflict resolution skills

Able to effectively communicate both verbally and in writing

Able to work well under pressure

Strong attention to detail

Able to deal with people sensitively, tactfully, diplomatically, and professionally always

Computer literate, including effective working skills of MS Word, Excel, and e-mail

Proven data entry and typing skills

Strong work ethic and positive team attitude

Working Conditions

Overtime as required

Possibility to work remotely

If you are a knowledgeable, energetic, and responsible individual that is customer focused and enjoys a great work atmosphere we want to hear from you!

Manderley welcomes and encourages applications from people with disabilities. Accommodations are available on request of candidates taking part in all aspects of the selection process.

Send resume to [email protected]

For more information on our company, our products and our culture, visit

www.manderley.com/careers

At Manderley we are a Team. We support one another and work together to succeed.

We are committed to customer service excellence! Manderley produces, distributes, and sells quality sod & landscape products to commercial and retail customers nationally.